Penthouse Harbourside II au 4e étage avec une vue exceptionnelle!

Hi Kim Thank you so much for your review. Please come back and rent with us anytime! We love that loved our home. Thank you again for the wonderful review! Mark McCarthy, Owner

Hi Terry So happy you had a wonderful stay and enjoyed the villa. Yes, please come back and visit us again. We’d love to host you. All the best, The McCarthy’s

Dear Brenda Thank you so much for writing a review. We always welcome both positive and negative reviews, as this is our only way of evaluating how to better our guest’s stay. First of let me apologize for the lack of responsiveness of our Property Manager. He is usually Johnny on the Spot and has served us well for many years. I wish you had called my husband or myself, as I am certain we could have rectified the parking pass and ironing board issues. In the end I think you did receive both, but I can understand your frustration in not receiving them in a timely manner. Like most stories there are 2 sides. The previous renter broke the garbage disposal on their last day of renting. There wasn't enough time between your arrival to order and replace the disposal. You were informed of this and told not to use it. When the serviceman did show up a few days later, he was turned away by you and told you didn't want to have anyone in the villa during your vacation. I certainly can understand this, but it very irresponsible of you to then write a negative review with only your side of the story being told. As far as the screens on the sliders are concerned, you were also told that they could not be repaired and were taken off. Again it was not an issue of neglect, but rather one of impossibility. Short of replacing 2 over sized sliding glass doors there was nothing that could be done and you knew this too. Once again, 2 sides to every story. Mark and I are at the villa now and yes there was one arm on 1 dining room chair that was a bit wobbly, .not falling off, just a tad wobbly. On the flip side when we entered the villa after your stay, we found a broken picture and when I questioned the cleaning crew I was informed that they found it that way upon your departure. I’m not pointing a finger I’m just saying there are always 2 sides to a story. The picture may have fallen when you closed the door upon your departure. We could have charged you for the broken picture, but I always like to give our renters the benefit of the doubt. As you stated, the view from the balcony and master bedroom is spectacular. I am very sorry that you were inconvenienced during your stay in our home. We try our best to make our renters as confortable as possible and it saddens me when a review such as yours is posted on VRBO. Certainly as renters ourselves, we know what is expected in a property and we strive to meet our own high standards. Mark & Mary Beth McCarthy, Owners

Greetings Myrna and Family Unfortunately, we were unaware of the furniture issue prior to your arrival otherwise we would have informed you and given you the opportunity to rent elsewhere. In life, and in owning a villa we have found that some things are unpredictable and impossible to forecast. This was such a case. Due to inclement weather and low temperatures on HHI the painting and repair of the outside balconies for all of Harbourside II was delayed (time frame for completion: mid-February) and the balcony furniture, which was stored in a POD, was inaccessible. We tried very hard to find a solution for you, which included bringing in our Property Managers own furniture, but you declined everything we offered to you. I know you understand the issues and that we as owners tried everything in our power to get the furniture back onto the balcony while you were there, but the problem was out of our hands. Sadly, there was nothing that could be done to rectify the problem. You and your husband not only aggravated our Property Manager, us and our building Property Management Company by your nasty demeanor, but yourselves as well. As far as the lock is concerned, there were many attempts to contact you to secure a time that was convenient for someone to come over and fix the lock on the slider, to no avail. Our handy man also showed up several times hoping to catch you folks, but never found you home. Because of your lack of communication, the issue was only resolved after your departure. In the future, you should consider staying in a hotel given these unpredictable issues could arise at any other villa you may rent and clearly you are not able to adapt.

Hi Kari and thank you for your review of our home. I'm so happy that I was able to help you with the few small areas in the villa you had problems with such as light bulb replacement (we have no control over when a light bulb may burn out, so that is why we leave lots of extras for our guests, just in case! We really don't want you to be in the dark!). The cleaning crew does an amazing job for us and as you witnessed they are more than willing to accommodate our guests. My family and myself were actually in the villa right after you left and I was really worried about the cleanliness but was very happy to find everything just as I would have expected... immaculate. As for the condo being dated, our pictures as you state, are representative of what the villa looks like. With that being said, all of the TV's are brand new, along with the matresses, washer, dryer, dishwasher, refrigerator microwave and stove. We also replace pots and pans annually. Yes we are not local. In fact, 90% of the property owners on HHI are not local and rely on a property manager to oversee their units. We happen to have a super person whom I trust implicitly and as you stated was "Johnny on the Spot" when called upon. I am so happy though that you enjoyed the spectacular view from our oversized balcony. It is so relaxing to watch the boats come in and out of the marina and I daresay we have the best sunset and fireworks show on the island! In the future, I hope you will consider renting with us again as we'd love to have you back! Mary Beth McCarthy, Owner

Dear Maryanne, Thank you so much for your review of our villa. We are delighted that you enjoyed your stay in our home. As you said, the location is wonderful (so close to everything) and the villa is so spacious and airy you never feel like you are on top of one another even when you have a full house! I'm so sorry your husband was allergic to something on the first floor. Prior to your arrival we underwent a deep clean (I'm a clean freak) so that perplexes me and as you said maybe he was allergic to a cleaning reagent that was used. We'll look into the peeling paint (?) and have that corrected immediately. The carpets are routinely cleaned. Thank-you again for your positive feedback and once again we are so happy you enjoyed your stay. Sincerely, Mary Beth and Mark McCarthy, Owners