Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The cabin layout and amenities were perfect for a large group.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great rental process, professional customer service and the property was as expected
Rating Details:
The property manager was more than helpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
5 couples rented the cabin and we had a great time. The only issue was the downstairs carpet was extremely dirty and the oven needs to be replaced. We enjoy the amenities and location.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
I have stayed here serval times at least 5 top notch cabins but you guys could offer something for repeat customers we come up every January for the past 6yrs and it gets more expensive each time but to me it's worth trip can't more comfortable living conditions anywhere
This is something is five couples have been doing for twelve years. I was disappointed that for a four day stay, listed sleeps 16 and there was only 16 towels and washcloths. Issues with the oven, had to get Maintenance out. Issues with fireplace in basement master suite. Could not run fireplace until fire marshal inspected the equipment. The kitchen sink leaks. Just think a good punch list hasnât been performed in some time.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
My family and friends stayed 3 days in the Pinnacle Vista Cabin, it sleeps 16 people.This was my second visit to the Pinnacle Vista and I loved it just as much as I did the first visit. The property was clean and well maintained. There was plenty of room for all 15 quest.
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
I have stayed in multiple places in the Smokeys and this is by far my favorite. Wonderful rooms, beds were extremely comfortable. It was super clean and very well kept. The view was also amazing as well. The only negative was that, while we were checking out, there was a scorpion in one of the showers while we were putting the dirty towels in there. Other than that, I will most definitely be staying here again very soon.
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This is our second time staying in a Elks Springs property. We had such a wonderful time last year we decided to stay again. Unfortunately, the cabin we stayed in last year burned down. Beautiful cabin. Only had a couple complaints. The carpet in the basement should either be cleaned or replaced. It is a very light color and it looks bad. The Curtains in the master bedroom are very cheap and allowed no shield from the morning sun. Other than that, cabin was very nice!
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Found the house online and booked it 6 months in advance. Great dealing with Elk Springs the entire time - they were in touch and handled all deposits, check-in and check-out information promptly and efficiently. Location was excellent - easy to get to and terrific views especially of the fireworks nightly from Dollywood. Ample parking for multiple cars and nice private outdoor space. Cabin was laid out very well and accommodated our family very well. Our check in was delayed by 1.5 hours due to cleaning crew still on property but all was neat and clean when we got in. Carpet down the stairs could use a cleaning and some furniture was a bit worn but overall all the unit functioned well for a large group. We had a great week and would consider renting again with Elk Springs at this location.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
It was a great experience. Pinnacle Vista is a nice cabin however there are a few things that I think should be addressed. The games in the game room should be FULLY functional. It's a little disappointing to look forward to the game room and some of the games are broken. It's sort of a big deal considering it is a luxury guests are paying for. Otherwise it would be more beneficial to pay less for a cabin without a game room. The location of the cabin is in a community. Not as secluded as some of the other cabins we've been to. I just think that should be specified for guests. Other than that, I have no complaints. Elk Springs Resort has been great to us so far!
Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Beware the unit was not as described. The pictures of the unit must have been when it was new. Not that way now. Customer service was bad and hard to get in touch with. Unit not clean. We did not have towels until after dinner the first night and they were wet and we had to dry them. Will not be returning.
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Stayed for 3 nights. Cabin was clean. Called first night about fireplace not working. The girl that answered the phone was helpful and pleasant. Called again on Friday as fireplace was still not working. Again a girl answered that was very pleasant. Someone came out but couldn't get it fixed and said they would be back on Saturday. No one showed and we called again. A man answered this time and acted like we were breaking up. Tried to call back several times and he wouldn't return call. Not very satisfied with the service this time. We never did have a fireplace.
Do NOT follow the directions on VRBO. It took us an hour away from the actual cabin. Our trip got off to a very bad start because of this. We would not rent from these people again.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The place was amazing! My family was so comfortable. We can't wait to do it again!
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Awesome Awesome Awesome. Is all I can say. Will be renting from you again!!!!
Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This was an opportunity for our family to get together as a replacement trip for one we had to cancel due to Covid. The Tennessee location worked well as all of us could drive to the cabin. We found a number of hiking trails within a 30 minute to hour drive - beautiful hikes. The cabin itself was a great size and fit for a family of 13. The kids enjoyed the movie room and game room specifically. I would suggest that the cabin be inspected for some of the maintenance issues that come up with large group use. Furnishings look a bit tired, outside picnic table could be replaced, dishwasher door drops down too far, cookware not the greatest, kitchen faucet needs some work. Curtains/blinds need cleaned.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
First time in the Cabins and we loved them.. It was a couples trip thanks so much for the great experience.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Everything was nice & clean & the Cabin was ready early on our check in day. The only complaint is the Game room is above the living room and very noisy.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This was a nice large cabin that comfortably handled our family of six adults and five young children. The location is excellent and you can get anywhere in Pigeon Forge or Sevierville in less than 20 minutes. The mountain view from the deck was great and really enjoyed sunrises over the mountains. A couple suggestions would be to include some starter basics like coffee filters (maybe even starter coffee), more blankets or throws for the colder months and adequate soap, toilet paper and paper towels. A few of these little extra touches would change this from a 4-1/2 to 5 star review. We own several vacation rental properties and have found that these extra touches get mentioned in reviews and are great for repeat guest visits at minimal cost. It can differentiate you from being just another rental.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This cabin has everything. Amazing kitchen! Dining table was large enough for our entire family of twelve and had some room left over. We were able to play games at this table. So much fun! The view is spectacular! Nice furniture, rocking chairs, beds were comfortable as well. Very nice and clean hot tub. Theater room and game room were perfection. We will definitely stay at this cabin for years to come!