Villa Pierre: Créer des souvenirs à vie

Thank you for taking the time to share your comments. I do apologize for the things you mentioned. We work very hard to prevent these from happening but unfortunately, sometimes it happens. Shernice thankfully resolved the issues within a couple of hours of your arrival. We enjoyed having you as our guests. I look forward to welcoming you back any time.

Hello Eric, Thank you for your review. We're glad to hear that you enjoyed your seven-day stay at Villa Pierre, aside from the Christmas Day dinner. This situation was exceptional and a first for us, as our team always strives for excellence and guest satisfaction. The car accident in which Chef Smiley was involved en route to the villa for your dinner at 18h50, resulted in a concussion and his vehicle extensively damaged. Fortunately, he recovered and is fine now. Upon hearing the news, we immediately reached out and worked to resolve the situation. We attempted to secure a restaurant, but all places we called were either fully booked or closed. Simultaneously, we offered you the services of Crystal, our local home cook with which you were familiar with, to prepare a meal for 20h00 that night, but this was declined. We also proposed a complimentary dinner with wine the following evening, which was also declined. Even though no request for compensation was asked to us, we confirm that a financial good was made to you. At the time it was not deemed necessary to mention, but since it is being brought up, we confirm that a USD $400 discount was given on your in-villa services invoice at checkout. We took it upon ourselves to make amends by offering you this generous discount. While some situations may be beyond our control, we are always trying to do our best to provide a positive experience for our guests, It is our ultimate goal.

Dear Ashaki, First, I would like to thank you for having taken the time to write a review on your most recent stay at Villa Pierre. This is always very helpful for us to adjust in order to make sure that our guests have the best possible experience. On your first issue regarding the heat in the the main area, Villa Pierre has been designed to create that inside/outside living lifestyle in an open concept with minimum wall interference and an open 40 feet facade overlooking the Caribbean sea. I agree with you, in the summer time, it could be quite warm but in order to maintain that tropical magic feeling, we decided not to put any A/C in that area of the Villa. We took the initiative to replace the 2 actual main Ceiling fans with the latest high end Hunter's Original model with a 7066 CFM Airflow that double the original amount of air that was push to the main area. The result is FANTASTIC!!. Thank you for giving us that feedback. Villa Pierre is my own personal house and it is important for me that the guests feel at home when they stay at the Villa. Cleanliness for me is of the upmost importance and I do apologize regarding the water issue we faced while you were there. The St-Lucia Water Company (WASCO) had some difficulties with there water distribution last month. Now everything is back to normal. I sincerely hope you enjoyed your holidays in St-Lucia and would like to extend an invitation to you and your husband to come back at anytime Merci! Pierre