I was trying to avoid leaving a negative review but have made three attempts to contact the owner since Friday with no reply.
The positives- The unit was nice, looked like the posting and the grounds were very nice. Close to everything, quiet. Ample parking. There is a small pool (although we didn’t use it).
The neutrals- Not a whole lot of extras we’ve come to expect with other VRBO units we’ve rented. There is a kitchen but no ice maker or ice tray, there were no garbage bags to replace in the trash can, there is a washer/dryer but no detergent. Basically if you want to use the amenities, you have to meet them halfway. Not a huge minus but surprising as we’ve had other VRBO rentals with a lot more little extras. Also it’s on the 3rd floor, so if you don’t like walking, keep this in mind. It wasn’t an issue for us, but just something to keep in mind.
The negatives- Cockroaches. We arrived to two dead ones on the floor and over the course of the following day killed about 3 additional ones and saw another one we weren’t able to kill. It was unnerving. We didn’t even attempt to use the kitchen or bring in food for that reason. I had reached out to the owner the evening that we checked in and even sent pictures but got no response whatsoever which is super disappointing.
The deck is pretty but covered in spider webs, that really should have been cleaned up before renting it out.
In addition, we were surprised by the 5:00pm check in time listed in our emailed check in procedures which we received just before the day of the trip— the VRBO site had check in listed for 4:00pm. By the time we settled in and changed, the day was basically done. I already thought 4:00pm was pushing it and were going to roll with it but 5:00pm is very late and the owner should update the VRBO listing to reflect that. Ironically, the check in procedures that were emailed to us cited COVID and additional cleaning protocols as the reason for the later check in time, but since, again, we found dead cockroaches on the floor as we came in it doesn’t seem like that was the actual reason. And, on the morning of checkout, the cleaning person arrived at 9:15 when check out was listed at 10:00am (which again, in my opinion is a little too early as it is.) She was perfectly nice and waited outside the door but we were rushed, and we hurried out so she wasn’t waiting too long, since again, she was standing outside of the door waiting.