Vue sur lac - Luxe 2 chambres-2 salles de bain - Piscine - Centre à pied

Thank you for your feedback and for recognizing our responsiveness, the cleanliness of the condo, its beautiful view, and the care we put into making the unit comfortable and well equipped for our guests. We would, however, like to clarify a few points for future guests reading this review. Detailed building access and parking instructions are provided prior to check-in, and when you experienced difficulty upon arrival, we responded immediately and personally explained the access process again to assist you. Regarding the cigarette odor mentioned, we take our strict non-smoking policy very seriously. We personally inspected the condo shortly before your arrival and did not detect any cigarette or smoke odor inside the unit. We have also never received this concern from previous guests. As you mentioned in your review, if an odor was present, it may have originated from an area outside the condo or elsewhere in the building, which unfortunately is beyond our direct control. We also appreciate that you clearly acknowledged that the condo itself was exceptionally clean and that the concerns regarding exterior windows and certain common areas relate to building maintenance rather than the privately owned unit. We always welcome constructive feedback and will continue doing everything within our control to provide a clean, comfortable, well-maintained property and excellent communication to every guest. We only wish that the overall assessment had more closely reflected the aspects of the stay and property that are actually within our responsibility as hosts. Thank you again for staying with us, and we wish you all the best. — Yanet & Julio Warm Welcome Escapes