Maison entière·Hôte professionnel

Spacious Narnia on Earth by Lake Lure Beach w/ Gym, Hot Tub, Pools & Tennis

Galerie photos de l’hébergement Spacious Narnia on Earth by Lake Lure Beach w/ Gym, Hot Tub, Pools & Tennis

Un salon spacieux doté d’une cheminée, de grandes fenêtres et d’un téléviseur.
Un espace piscine comprenant des chaises longues, une structure de jeux aquatiques et un espace de repos abrité.
Un patio abrité avec une table et des chaises en verre, une terrasse en bois et une vue sur les arbres et les collines.
Un vaste espace de vie doté d’un haut plafond, d’un escalier et d’un balcon.
Une pièce avec un canapé à carreaux, un fauteuil bleu, une table basse en bois, un ventilateur de plafond et des tableaux encadrés accrochés au mur.

Avis voyageurs

9,4 sur 10
Exceptionnel

Points forts

  • Assez d’espace pour s’étaler

    Profitez d’un aménagement spacieux qui donne à tout le monde plus d’espace pour se détendre.

  • Piscine extérieure

    La piscine extérieure offre la possibilité de se rafraîchir en plein air, une rareté dans cette région.

  • Emplacement central

    Avec cet emplacement pratique, vous n’êtes jamais bien loin de l’endroit où vous devez vous rendre.

  • Découvrez des lieux d’intérêt à proximité

    À proximité : Lac Lure
3 chambres3 salles de bain10 personnes

Équipements populaires

  • Balcon
  • Bain à remous sur place
  • Piscine extérieure
  • Centre de fitness sur place
  • Barbecue
  • Climatisation

Découvrir la zone

Afficher la carte
Lake Lure, NC
  • Place, Lac Lure
    ‪1 min à pied‬
  • Place, beach near Fairfield Mountains
    ‪15 min à pied‬
  • Place, Parc d'État de Chimney Rock
    ‪20 min à pied‬
  • Airport, Asheville, Caroline du Nord (AVL-Aéroport régional d'Asheville)
    ‪66 min en voiture‬

Où vous dormirez

3 chambres (10 personnes)

Chambre à coucher 1

1 très grand lit

Chambre à coucher 2

1 grand lit

Chambre à coucher 3

2 lits doubles

Salon 1

1 lit double

Salon 2

1 canapé-lit (double)

3 salles de bain

Salle de bains 1

Toilettes · Douche uniquement

Salle de bains 2

Toilettes · Douche uniquement

Salle de bains 3

Toilettes · Douche uniquement

Espaces

Cuisine
Bureau
Balcon
Lock

Protégez vos paiements : réservez toujours sur Abritel.

N’acceptez jamais les demandes suspectes et utilisez toujours les moyens de réservation offerts sur notre site ou notre appli. Si une personne vous demande de réserver ou de payer directement auprès d’elle avant que vous effectuiez votre réservation sur Abritel, veuillez ne pas lui répondre et nous le signaler.
En savoir plus

À propos de cet hébergement

Spacious Narnia on Earth by Lake Lure Beach w/ Gym, Hot Tub, Pools & Tennis

Summary:

Narnia on Earth



The Space:

Set on a knoll surrounded by woods, Narnia on Earth is an abode with beautiful views from the living areas. It also has access to the amenities at Rumbling Bald Lake Resort!



With floor-to-ceiling windows and ample seating, the living room ensures a wonderful place to entertain with a cozy gas fireplace and TV. With walls of windows, forest views, and lake views, the sunroom presents a peaceful retreat. The den offers a full-size sleeper sofa, TV, and deck access, while the loft provides the perfect spot to get lost in a book. Whip up delicious meals in the equipped kitchen, with a full suite of appliances and ample counter space. When meals are ready, gather for conversation at the dining table, breakfast nook, or on the deck.



The primary bedroom suite with king bed is on the main floor along with an additional bedroom with a queen size bed. The upper level houses an additional bedroom with two double beds and a bathroom that are both directly off of the loft area.



Explore more natural beauty at Buffalo Creek Park, Canopy Ridge Farm, or Chimney Rock State Park. After days of hiking, swimming, or relaxing, enjoy access to multiple restaurants at the resort or take a scenic drive around the lake to find popular eateries.



RESORT AMENITIES

Rumbling Bald Resort amenities include a heated shared pool, two outdoor pools, a lazy river (open Memorial Day to Labor Day), a hot tub, spa and wellness center, mini golf, basketball, and tennis courts, lawn games, and a playground. Enjoy two golf courses, Apple Valley and Bald Mountain, with dining options at Legends on the Lake, The Gardens, Bears Cup Cafe, and Eagles Nest.



THINGS TO KNOW

-Lake Lure notice: Pontoon boats and non-motorized vessels may be no longer than 28 feet. All other boats, such as ski boats, fishing boats, etc, may be no longer than 21 feet.

-Select watercraft/boats can be rented from a local service from Memorial to Thanksgiving.

-Check-in time: 4:00 p.m.

-Check-out time: 10:00 a.m.

-All guests shall abide by our good neighbor policy and shall not engage in illegal activity.

-Quiet hours are from 10:00 p.m. to 8:00 a.m.

-No smoking is permitted anywhere on the premises.

-All properties come with a starter kit to assist you on your first day, including: dish sponge, dish soap, dishwasher packet, laundry packet. Bathrooms will have two rolls of toilet paper per bathroom, shampoo, conditioner, and hand soap.

-This property is managed by VueStay Vacations.



RUMBLING BALD GUEST PASSES

-This property has 10 passes for guest use in the resort. Guests 11 years old and younger do not require a pass but must be accompanied by pass holding guests. Guests 12 and over MUST have a pass to use the amenities. There is not any ability to get additional passes.

-Please be sure to leave the resort passes upon departure to avoid a $50 pass replacement charge.

Ajoutez des dates pour connaître les prix

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Règlement intérieur

Arrivée après 16 h 00

Âge minimum pour la location : 25 ans

Départ avant 10 h 00

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Enfants

Enfants autorisés : de 0 à 17 ans

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Événements

Événements non autorisés

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Animaux domestiques

Animaux de compagnie non autorisés

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Fumeurs/non-fumeurs

Hébergement non-fumeurs

Guests must be 25 years of age. Any guest under the age of 25 must be accompanied by a parent or legal guardian throughout the entirety of the stay.

Informations importantes

À savoir absolument

Hébergement n° 5303789vb
Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et une trousse de secours
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.

À propos du quartier

Lake Lure

Cette maison de vacances vous donne rendez-vous à Lake Lure, plus précisément à la montagne, près de la plage. Vous aimez vous plonger dans la nature ? Les indispensables Parc d'État de Chimney Rock et Lac Lure se doivent de figurer sur votre parcours. Vous n'êtes pas non plus contre un petit bain de culture ? Les pragmatiques Musée Right Track Toy Train Museum et Mountain Gateway Museum sauront vous ravir ! Les agréables Lake Lure Adventure Company et Minigolf Chimney Rock Adventure Golf méritent aussi une visite. Les points d'eau de la région vous permettront de vous adonner à différentes activités telles que la pêche, tandis que ses écrins de nature offrent le décor idéal à tous ceux qui rêvent de tester l'escalade.
Afficher plus de locations saisonnières à Lake LureS’ouvre dans une nouvelle fenêtre
Carte
Lake Lure, NC

À proximité

  • Lac Lure - 1 min à pied - 0.2 km
  • beach near Fairfield Mountains - 15 min à pied - 1.3 km
  • Parc d'État de Chimney Rock - 20 min à pied - 1.7 km
  • Tryon International Equestrian Center - 39 min en voiture - 37.6 km
  • Blue Ridge Parkway Asheville Entrance - 58 min en voiture - 63.0 km

Comment se déplacer

  • Aéroport régional d'Asheville (AVL) - 82 min en voiture

Restaurants

  • ‪Ingles Market - ‬22 min en voiture
  • ‪Rumbling Bald on Lake Lure - ‬16 min à pied
  • ‪Canoe Kitchen And Bar - ‬19 min en voiture
  • ‪Legends on the Lake - ‬15 min à pied
  • ‪Victory @ Rumbling Bald Resort - ‬7 min en voiture

Foire aux questions

L'hébergement Spacious Narnia on Earth by Lake Lure Beach w/ Gym, Hot Tub, Pools & Tennis dispose-t-il d'une piscine ?

Oui, cet hébergement dispose d'une piscine.

Combien coûte un séjour dans l’hébergement Spacious Narnia on Earth by Lake Lure Beach w/ Gym, Hot Tub, Pools & Tennis ?

À partir du 18 sept. 2026, les prix constatés pour un séjour d’une nuit pour deux adultes dans l’hébergement Spacious Narnia on Earth by Lake Lure Beach w/ Gym, Hot Tub, Pools & Tennis le 20 sept. 2026 commencent à 567 €, taxes et frais compris. Ce prix est fondé sur le prix par nuit le plus bas constaté dans les dernières 24 heures pour des séjours dans les 30 prochains jours. Les prix sont susceptibles de changer. Choisissez vos dates pour obtenir des prix plus exacts.

Les animaux domestiques sont-ils admis dans l'hébergement ?

Non, les animaux de compagnie ne sont pas admis au sein de l'hébergement.

À combien s’élèvent les frais de parking ?

Un parking est disponible sur place.

Quelle est l'heure d'arrivée à l'hébergement Spacious Narnia on Earth by Lake Lure Beach w/ Gym, Hot Tub, Pools & Tennis ?

Les arrivées sont prévues à partir de 16 h 00.

Quelle est l'heure de départ de l'hébergement Spacious Narnia on Earth by Lake Lure Beach w/ Gym, Hot Tub, Pools & Tennis ?

Le départ a lieu à 10 h 00.

Où se situe l'hébergement ?

Envie d'un séjour riche en découvertes ? Cette maison de vacances qui profite d'une belle situation à la montagne se trouve à moins de 2 km des sites suivants : Lac Lure et Parc d'État de Chimney Rock. Parc d'aventure Canopy Ridge Farm et Centre équestre Riverside Riding Stables sont également à 15 km de distance.

Avis

9,4

Exceptionnel

Les avis sont présentés par ordre chronologique, ils sont également soumis à une procédure de contrôle et vérifiés sauf indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 44 avis sur 60.
Note des voyageurs de 8 (Bien), d’après 12 avis sur 60.
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 60.
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 60.
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 60.

9,6/10

Propreté

10/10

Infrastructures et conditions de l’hébergement

9,4/10

Arrivée

9,0/10

Communication

9,8/10

Emplacement

9,6/10

Exactitude de l’annonce

Avis

Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
The house was perfect for our family traveling with teenagers! It was so clean, well stocked, comfortable, with so many different spots to hang out, do puzzles, play games, read. The setting was gorgeous, too. All the windows! One of our favorite stays ever. Such a unique place. Highly recommend!
Séjour de 3 nuits en août 2026
Réponse de VrboOwner le 11 août 2026
Thank you so much for this wonderful review. We love that the house gave your family so many different spots to spread out for puzzles, games, and quiet reading, and that all those windows and the setting made it one of your favorite stays ever. We'd be delighted to welcome you and your teenagers back whenever your travels bring you this way. The VueStay Team
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
We had one adult and 7 teenagers and the house was perfect. Kitchen was well stocked. The only thing missing was a pizza pan and a pizza cutter. The enclosed patio is gorgeous on days that it rains.
Séjour de 2 nuits en août 2026
Réponse de VrboOwner le 11 août 2026
Thank you for the great review. We're so glad the house had room for your whole group and that the kitchen was well stocked for feeding all those teenagers. That enclosed patio really is a lovely spot to settle into on a rainy day. We'd love to host you again whenever your travels bring you back. The VueStay Team
Avis vérifié

8/10 Bien

Les points forts : Propreté et arrivée
Les points faibles : Emplacement et exactitude de l’annonce
Super spacious and will easily accommodate a large group. House was clean with linens provided and comfortable beds for the most part. Some signs of current or past water damage/mildew on the ceilings. Seemed like it was time for an interior exterminator visit for mosquitos and beetles?? Sofas and chairs throughout are past their prime. Main level temperature was balanced but second level stayed pretty hot despite the ceiling fans. Decor is highly dated to the 1990s so not exactly rustic if that is what you are seeking. Warning, the master bathroom is mirror overload. Tiny view of a mountain from the covered deck otherwise in the middle of the trees and no water view. Seemed to have a resident bear, very cute and not a nuisance but liked to hang out on the deck throughout the day and could set a watch to his 4:00pm daily visit. Likely he would bother you if you used the grill or dined outside. Nice to have access to the resort amenities but still expect some charges depending upon what you want to do. Extremely! disappointed with the inaccurate listing. There is no possible way to walk to Lake Lure in one minute (5 minute drive) or 20 minutes to Chimney Rock (30 minute drive). Attempted to address this upon receiving a check in follow-up but the concern went unanswered. We would have never rented here knowing that and ended up stuck eating at the one restaurant on site for most of the week. Overall still ok, but you are likely to find more competitive properties nearby.
Séjour de 7 nuits en juillet 2026
Réponse de VrboOwner le 11 sept. 2026
Thank you for taking the time to share your detailed feedback. We're glad the house felt spacious and comfortable for your group, and we appreciate you noting the clean linens and beds. We're sorry to hear about the water damage on the ceilings, the pest concerns, and the comfort issues with the furniture and temperature on the second level. These fall short of the standard we hold, and we've shared your feedback with the property owner and maintenance team for review. Regarding the listing details about walking distances to Lake Lure and Chimney Rock, we take accuracy seriously. The public listing, photos, and description are meant to give you a clear picture before booking so you can make the decision that's right for your group. We're sorry the distances didn't match your expectations, and we regret that your check-in message about this concern wasn't addressed promptly. We've noted this for the local team to review. We genuinely appreciate the feedback about what would have made your stay better. We'd welcome the chance to host you again if your travels bring you back to the area.
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Very nice

Great place to stay
Séjour de 4 nuits en mai 2025
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
We enjoyed the house. Great location. The large floor to ceiling windows, more than ample sleeping space and spacious screened porch made for a great weekend. The decor is definitely out dated but it was fine.
Séjour de 3 nuits en août 2025
Avis provenant d’un site partenaire

10/10 Excellent

Incredible House and Amenities

The house was great- very spacious and great views. We actually loved that the decor had a nostalgic feel- like visiting my grandmother 🥰. The amenities were wonderful- loved the resort. Will go again!
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Family vaca

We loved the house and all the space! So many places to hang out, but the sun room was our favorite! The resort had everything we needed for fun and activities, we only left the resort once.
Séjour de 6 nuits en juin 2025
Avis provenant d’un site partenaire

10/10 Excellent

Great weekend getaway house!

We were far enough from town to enjoy the peace and quiet, but still close to the resort to be able to enjoy all of the great things it had to offer. One of the best mini vacations we’ve had
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great stay

Wonderful home surrounded by woods. Nice and private but close to resort amenities. Plenty of room for family to enjoy and relax. Enjoyed very much and would certainly return.
Séjour de 2 nuits en juin 2024
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great location

Home was well equipped with everything we needed for our stay and more!! Beautiful home. Plenty of room our 4 adults & 2 children. Will definitely try to stay there again.
Séjour de 4 nuits en juillet 2024
Avis provenant d’un site partenaire

8/10 Bien

Narnia was fantastic!

The location (very close to resort) was very convenient and the size and design of the home were great for 4 of us but this home could easily support 10 people. We loved it and we will be back.
Séjour de 6 nuits en juillet 2024
Avis provenant d’un site partenaire

10/10 Excellent

Much needed caregiver vacation

Beautiful home (especially the sunroom) and we loved the resort!! Glen (at the beach) was soooo friendly and helpful. Captain Ruth was so knowledgeable about the lake. Can't wait to return!
Séjour de 3 nuits en juin 2024
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Fantastic

The house was big and roomy and very homey and extremely clean for me and my family. It was close to the lake and pool area. A perfect place just to relax and unwind and I would definitely recommend this property!!
Séjour de 4 nuits en août 2024
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Memorial Day weekend

Graduation time at lake lure academy. My granddaughter was Valedictorian, so no way I was not going to be there. This house was perfect. I felt like I was living in a tree house. All the birds,rabbits and squirrels but no Bears.Having all the amenities of the club was great. Time at the pools. Kids activities on the beach and Scoops ice cream. Eating at legendsHaving the family for cake , all sitting around in the kitchen. Hope to return when the lake reopens
Séjour de 5 nuits en mai 2025
Avis provenant d’un site partenaire

10/10 Excellent

Great house at a great price

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Everything was fantastic with the rental process and the home itself. My husband and I rented the property for a weekend getaway for just the two of us. We were supposed to have gotten an amenity package for the two of us but it wasn't left for us which was the only disappointing thing about our stay.
Séjour de 2 nuits en mars 2020
Réponse de VrboOwner le 21 juin 2023
Hi Tabatha, Thank you so much for your review, and we’re happy to hear that you had a great stay at our place! That being said, we’re so sorry to hear you did not receive the amenity package during your stay with us. Please know that we’ve since addressed and resolved this issue for future guests. We can’t wait to have you stay with us again! ~The TurnKey VR Team
Avis provenant d’un site partenaire

8/10 Bien

Lovely Home

Loved the size of the home, it was very spacious beautiful layout. It was really great. I feel as though there could have been a little bit better. Clean up specifically on the outside's patio areas where there was a lot of spider webs and things of that nature, which didn't make it essentially comfortable enough to want to relax on the outside. Patios are the front porch area. Other than that, the house again was beautifully made. The outlet was excellent. There was definitely enough room for the guests. And we had a great time, and we definitely plan to return for another visit.
Séjour de 2 nuits en septembre 2023
Réponse de VrboOwner le 29 sept. 2023
Thank you, Shanlyn, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We look forward to welcoming you back for another wonderful getaway in the future!
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

staying at Narnia

The property was excellent. We wish we would have known prior to booking that tv reception was a no go. Also we have Verizon and could very seldom get connection. Of course the water main break at the restaurant, with no other restaurants nearby was a negative. The beach was wonderful. My granddaughter wanted to go on the lazy river, but was told they were short tubes and would have to have her own. The miniature golf was great. All in all, the house itself was great, but would not return due to the internet -Tv problem.
Séjour de 6 nuits en juin 2021
Réponse de VrboOwner le 21 juin 2023
Hi LaVonne, Thank you for taking the time to leave us this feedback. We do apologize for the issues you encountered during your stay with us. We wish we had known at the time so that we could have helped out then. Our 24/7 guest hotline is always available if anything ever comes up while staying at one of our properties. Please know that we’ve since followed up with our local operations team about the internet issues. Concerning the wireless internet and television information, please know that this is listed in our guest access instructions that can be accessed through any guest portal. If there is anything we can still do for you, reach out anytime and let us know. By the way, you were excellent guests, and we’re looking forward to hearing from you again. -The TurnKey Team
Avis provenant d’un site partenaire

8/10 Bien

Great space, with a few quirks

This was a large and well priced space. We loved sunrise breakfast on the porch. Two things. There was no blow dryer and tech support replied the day after we left "check the bathroom." Ha! Good idea. Also, while there were a lot of kitchen utensils, they pans, spatulas and knives we cheap. dull, sticky and outdated. Overall, I'd recommend, just bring your own hairdryer.
Séjour de 3 nuits en septembre 2022
Réponse de VrboOwner le 21 juin 2023
Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!
Avis vérifié

8/10 Bien

Les points forts : Propreté, arrivée, emplacement

Peaceful and Quiet, Beautiful Setting

Nice "older" place, main fireplace doesn't work (even after repairman came). Pilot light works, but that's about all. That needs to come off the listing, as it was disappointing not to have on a cold night. Master bed is like sleeping on a board, so we moved to the other BR on the main level. Paid for ammenities (passes) we didn't use, but if you golf or use the beach/pool/putt-putt, you'd be good. Area is gorgeous! About an hour to Asheville. Good restaurants in the area. Definitely not handicap accessible.
Séjour de 5 nuits en avril 2022
Réponse de VrboOwner le 21 juin 2023
Thank you for staying with us. We are so glad the area worked out well for you. We apologize the fireplace was not working during your visit. It has since been repaired and no further issues have been reported. We apologize for the inconvenience this caused. We also appreciate you letting us know there is room for improvement, and we'll pass your comments regarding bed comfort onto our management team for consideration. We hope to have another chance to impress you in the future!
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce

Great house for family with babies

Beautiful settings and location to amenities for family. House was adequate in size and needs for 6 adults and 3 babies. Lake and pool excellent access for all. A couple items to improve on: Had large black ants, no gas in LP tank for grilling, front door code didn’t work (used sliding door back entrance). Also communication between renter, Turnkey, & Home Away ( now VRBO) was confusing. Didn’t know who to reach out to with questions. Would have liked a more personal reply- was not sure what to expect. It all worked out in the end though. Thank you.
Séjour de 4 nuits en juillet 2020
Réponse de VrboOwner le 21 juin 2023
Hi Holly, Thank you so much for taking the time to review your recent stay with us. We are glad to hear that you had a fantastic time out in beautiful Lake Lure. In regards to the issues you mentioned, please know that we will pass this feedback along to our local Field Operations team so they can replace the propane tank, schedule pest control for the ants, and make sure the front door lock is functional. I know this does not change your stay, but we do appreciate you bringing this to our attention so we can improve for future guests. Also, know that anytime you stay at a TurnKey property you can call or text our 24/7 guest hotline so our team can quickly assist with any issue or question. Take care and we hope to see you again soon! - The TurnKey VR Team
Avis provenant d’un site partenaire

2/10 Horrible

Horrible experience

I called on Friday to let Vacasa know the heat was not working. I was told by the rep on the phone that a service ticket was placed. On Saturday I responded to a text message from Vacasa and explained the heat was not working. At one time, I was told the home didn't have central heat. It was supposed to, it just was not working. After going back and forth most of the day on Saturday a service tech came by Sat. night. He said he thought he smelled gas as soon as he walked in the home. He worked on the heat and said the motor was shot and could not be repaired that night. They suggested we leave the fireplace burning with the fan up. Sunday the heat still was not working. The service tech worked on the heat Sunday evening but was never able to get it working. They brought us 3 space heaters for our last night at the home. We were there for 2 nights with no heat, during Valentine's day weekend. SMH!
Réponse de VrboOwner le 21 juin 2023
Michael, thank you for staying with us and for your honest feedback. We are disappointed to hear that we dropped the ball this time, as this is not the high standard of guest satisfaction and comfort that we hold ourselves to. We have provided your valuable feedback to our local manager to address with our local team. These heating issues have been completely resolved at this time. Thank you again for this valuable information as we always welcome the opportunity to improve. We hope to have another chance to impress you on a future stay!
Avis vérifié

8/10 Bien

Les points forts : Propreté, emplacement, exactitude de l’annonce
Les points faibles : Arrivée et communication

Rough start, great vacation

I'm torn on how to review this property, my experience was wonderful with the exception of 4 hours. They were a pretty bad 4 hours. So, booking this property was super easy, the terms were clear, the company communicated well via text and email and kept me informed every step of the way. The property itself was wonderful, it was exactly as it was shown in the pictures, extremely clean with ample bedding, towels and bath products. The expectations of us as guests were clear and our week there was great, except those 4 hours. We arrived on the property at 5pm after a 9 hour drive in the rain to find that the key code did not work. From 5 pm until 8 pm I called about 7 times, 4 different reps provided me code after code trying to get the lock to work and the code to the lockbox to use the physical key which also did not work. I also exchanged approximately 22 text messages with various representatives who at times made me feel like I was an idiot who did not know how to work a key or a lock box. At 7:55pm one rep advised me via text it would be "handled no later than noon tomorrow". That's when panic set in. I finally spoke to a supervisor who assured me they'd get it handled tonight. Shortly after 8 we took the children to get dinner having been assured we would have a place to sleep. At 9:09pm we finally got the answer via text, "I am very familiar with this property and the nuances of this lock. I am going to send you another code to try as well as specific directions for the lockbox. I did just test it last week and know that it works. It is a bit tricky though." That being said, tricky is an understatement. It took 5 or 6 tries at the very specific directions hold this, press this, turn this and we never got this lock open on the first try during our stay. The manager and the property manager were very nice, they apologized, great. But WHY? Why didn't the first rep on the phone know that this was a tricky lock? Why wasn't there a little card with instructions in with the key? Why did it take 4 hours for someone to tell me that this is a tricky lock and why is it ok for you to keep a tricky lock on this property? This could have been avoided, previous reviews say the code didn't work, the property manager acknowledged the lock was difficult. How hard would it have been to recitfy this or have a plan in place to provide an excellent customer experience.
Séjour de 5 nuits en août 2020
Réponse de VrboOwner le 21 juin 2023
Hi Shannon, Thank you for taking the time to leave this review. We apologize for any inconvenience that occurred upon check in with the door lock issue. We're glad we were able to assist you with this issue after you called our 24/7 guest hotline. Please know that we are following up with our Guest Experience Team to address this incident and prevent similar problems moving forward. At TurnKey, it’s our highest priority to make sure our guests have the best experience possible, but if problems do arise, we try our very best to make things right in any way we can. Thanks again for your patience and for being absolutely perfect guests. We look forward to you staying with us again! -The TurnKey VR Team
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Convenient location. Great family house. Lots to do at Rumbling Bald.
Séjour de 3 nuits en juin 2026
Avis provenant d’un site partenaire

8/10 Bien

House for all ages.

We had plenty of room to spread out for our family of 7. Impending baby kept a few of our crowd at home but we would have had plenty of room. The kitchen had everything we needed to make meals all week. The house was clean except for out of reach spiderwebs on the ceiling and outside windows. Our favorite spot was the sun room! We stayed out there a lot and ate all our meals there! Mornings were quiet and peaceful in that room as we watched the hummingbirds. So glad we had the Rumblingbald resort passes to enjoy the scenery and lake ! We had a fabulous week here !
Séjour de 7 nuits en juillet 2022
Avis provenant d’un site partenaire

10/10 Excellent

Beautiful spot

I loved that I could feel God’s love in this home.
Séjour de 8 nuits en octobre 2022

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