Maison entière·Hôte professionnel

21-acre multi-home escape with hot tub, hiking trails & waterfalls

Galerie photos de l’hébergement 21-acre multi-home escape with hot tub, hiking trails & waterfalls

Une maison à deux étages avec des fondations en pierre, une terrasse avec des meubles d’extérieur et des guirlandes lumineuses.
Une longue table avec des chaises, un barbecue et un petit bâtiment situé dans une zone boisée.
Un chalet rustique avec un sentier de pierres menant à un espace de détente abrité, équipé de chaises.
Un bain à remous avec un mur de pierres en arrière-plan, un panneau de commande et une vue sur la verdure.
Une terrasse avec des fauteuils Adirondack, un foyer et une structure en pierre.

Avis voyageurs

9,4 sur 10
Exceptionnel

Points forts

  • Les grands espaces
    Les voyageurs apprécient l’espace extérieur.
  • Parking couvert
    Profitez des commodités d’un parking couvert, une rareté dans la région.
  • Découvrez des lieux d’intérêt à proximité
    Near Moonshine Mountain Snow Tubing Park
7 chambres6 salles de bain ou plus19 personnes

Équipements populaires

  • Balcon
  • Bain à remous sur place
  • Barbecue
  • Climatisation
  • Animaux de compagnie acceptés
  • Réfrigérateur

Découvrir la zone

Afficher la carte
Hendersonville, NC
  • Place, Moonshine Mountain Snow Tubing Park (bouées sur neige)
    ‪9 min à pied‬
  • Place, Point de vue Jump Off Rock
    ‪14 min en voiture‬
  • Place, Biltmore Estate
    ‪44 min en voiture‬
  • Airport, Asheville, Caroline du Nord (AVL-Aéroport régional d'Asheville)
    ‪26 min en voiture‬

Chambres et lits

7 chambres (19 personnes)

Chambre à coucher 1

1 très grand lit

Chambre à coucher 2

1 très grand lit

Chambre à coucher 3

1 grand lit

Chambre à coucher 4

1 grand lit et 2 lits 1 place

Chambre à coucher 5

1 grand lit et 1 canapé-lit (double)

Chambre à coucher 6

2 lits 1 place

Chambre à coucher 7

1 grand lit et 1 lit 1 place

Salon 1

1 canapé-lit (double)

6 salles de bain, 1 WC avec lavabo

Salle de bains 1

Baignoire · Toilettes · Douche uniquement

Salle de bains 2

Baignoire · Toilettes · Douche uniquement

Salle de bains 3

Baignoire · Toilettes · Douche uniquement

Salle de bains 4

Baignoire · Toilettes · Douche uniquement

Salle de bains 5

Baignoire · Toilettes · Douche uniquement

Salle de bains 6

Baignoire · Toilettes · Douche uniquement

Salle de bains 7

Toilettes

Espaces

Cuisine
Bureau
Balcon
Lock

Protégez vos paiements : réservez toujours sur Abritel.

N’acceptez jamais les demandes suspectes et utilisez toujours les moyens de réservation offerts sur notre site ou notre appli. Si une personne vous demande de réserver ou de payer directement auprès d’elle avant que vous effectuiez votre réservation sur Abritel, veuillez ne pas lui répondre et nous le signaler.

À propos de cet hébergement

21-acre multi-home escape with hot tub, hiking trails & waterfalls

Summary:

The Willows Retreat -YOUR OWN PRIVATE 21-ACRE MOUNTAIN RETREAT

Waterfall • Hot Tub • Game Room • Four Residences • Sleeps 19+



The Space:

Imagine having an entire mountain retreat to yourselves. Hidden across 21 private acres in Hendersonville, this one-of-a-kind estate brings everyone together without putting everyone under one roof. Four separate residences sit just steps apart, surrounded by forest, creeks, hiking trails, a private pond and your own waterfall. There are no neighbors in sight—only mountain air, the sound of moving water and space to slow down, reconnect and celebrate.



Just approximately 30 minutes from Asheville Regional Airport (AVL), the estate feels wonderfully remote while remaining convenient for guests traveling from across the country.



A DESTINATION MADE FOR GATHERING

This is more than a place to stay. It’s a place to bring people together.



The property is ideal for:

• Family reunions and multi-generational vacations

• Company retreats and leadership gatherings

• Yoga and wellness retreats

• Intimate weddings and wedding-weekend accommodations

• Milestone birthdays, anniversaries and celebrations

• Golf, hiking and mountain getaways with friends



Spend the morning walking private trails or enjoying coffee beside the waterfall. Gather everyone for dinner under the bistro lights. End the evening around the fire or in the six-person hot tub beneath a sky full of stars.



Here, the property becomes part of the experience.



EXPLORE. CONNECT. UNWIND.



Step outside and discover sparkling creeks, wooded trails, open spaces and a cascading waterfall just steps from your door.



Two beautifully designed fire-pit areas give your group plenty of room to gather. One overlooks the pond and waterfall, creating an unforgettable setting for evening cocktails, storytelling and late-night conversations.



The six-person hot tub sits beside the pond beneath a canopy of trees. As the sun sets, bistro lights cast a warm glow across the property and transform the grounds into your own private mountain escape.



GAME ON—RAIN OR SHINE



The game room gives guests of every age a place to compete, laugh and spend time together. It features:

• Two classic arcade machines

• Foosball

• Shuffleboard



Kids can fish in the stocked pond, splash in the mountain streams, explore the bamboo forest and trade screen time for a real outdoor adventure.



FOUR RESIDENCES. ONE PRIVATE ESTATE.

The retreat comfortably sleeps 19+ guests across four thoughtfully designed residences. Everyone can gather for meals and activities, then retreat to their own private space when the day winds down.



THE WILLOW HOUSE — MAIN RESIDENCE



The heart of the property features soaring ceilings, a cozy fireplace, modern rustic interiors and two full kitchens.

• Three bedrooms: two Kings and one Queen

• Sleeper sofa

• 3.5 bathrooms, including two bathtubs

• Two fully equipped kitchens

• Spacious indoor gathering areas



THE TREE HOUSE

A peaceful studio located above the garage—perfect for morning coffee, quiet reading or guests who appreciate a little extra privacy.

• One Queen bed and one Twin bed

• One full bathroom



THE BIRD HOUSE

A comfortable, family-friendly space located just steps from the main house.

• One Queen bed

• One Twin bed in the bedroom

• One Twin bed in the living room

• One full bathroom



THE FOX DEN

A private two-bedroom retreat with its own kitchenette and a large patio for outdoor dining.

• One bedroom with a Queen bed and sofa bed

• One bedroom with two Twin beds

• One full bathroom

• Kitchenette

• Large patio with grill and fire pit



COOK, GATHER AND DINE TOGETHER

Whether you’re preparing a holiday feast, hosting a catered dinner or bringing in a private chef, the property is designed for memorable meals. With two full kitchens, additional kitchenettes and abundant indoor and outdoor dining space, your group can cook together, gather around the table or dine outside beneath the string lights and mountain sky.



WHAT GUESTS LOVE MOST

• Complete privacy across 21 secluded acres

• Four nearby residences offering togetherness and personal space

• A private waterfall, pond, creeks and walking trails

• Multiple gathering areas for retreats and celebrations

• The hot tub, game room and two outdoor fire pits

• A family-friendly property where children can explore and unplug

• Warm interiors, comfortable bedding and thoughtful details

• Convenient access to Hendersonville, Asheville, Asheville Regional Airport, Pretty Place Chapel and the best of Western North Carolina



COME FOR THE MOUNTAINS. REMEMBER THE MOMENTS.

Some places give you somewhere to sleep. This one gives your group somewhere to reconnect.

Reserve the entire estate and make these 21 acres your own private corner of the Blue Ridge Mountains.

Please contact us before booking a wedding, retreat or organized event so we can ensure the property is the right fit for your plans.



THINGS TO KNOW

-Check-in time: 4:00 p.m.

-Check-out time: 10:00 a.m.

-All guests shall abide by our good neighbor policy and shall not engage in illegal activity.

-All properties comes with a starter kit to assist you on your first day before having to go out and purchase additional items. This includes: dish sponge, dish soap, dishwasher packet, laundry packet. Bathrooms will have 2 rolls of toilet paper per bathroom, shampoo, conditioner and hand soap.

-This property is managed by VueStay Vacations.

Ajoutez des dates pour connaître les prix

Hébergements similaires

Règlement intérieur

Arrivée après 16 h 00
Âge minimum pour la location : 25 ans
Départ avant 10 h 00
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Enfants

Enfants autorisés : de 0 à 17 ans
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Événements

Événements non autorisés
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Animaux domestiques

Animaux de compagnie autorisés
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Fumeurs/non-fumeurs

Hébergement non-fumeurs
Guests must be 25 years of age. Any guest under the age of 25 must be accompanied by a parent or legal guardian throughout the entirety of the stay.

Informations importantes

À savoir absolument

Hébergement n° 5303552vb
Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et une trousse de secours
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.

À propos du quartier

Hendersonville

Cette maison de vacances vous donne rendez-vous à Hendersonville, plus précisément à la montagne. Faites le plein de culture en visitant les emblématiques Musée des jouets anciens d'Hendersonville et Hendersonville Little Theatre, ou passez par les sympathiques Moonshine Mountain Snow Tubing Park (bouées sur neige) et Club de golf Etowah Valley pour vous éclater le temps d'un après-midi. Les agréables Mineral and Lapidary Museum et Team ECCO Ocean Center and Aquarium méritent aussi une visite.
Carte
Hendersonville, NC

À proximité

  • Moonshine Mountain Snow Tubing Park (bouées sur neige) - 9 min à pied - 0.8 km
  • Point de vue Jump Off Rock - 14 min en voiture - 10.6 km
  • Centre commercial Asheville Outlets - 35 min en voiture - 43.6 km
  • Blue Ridge Parkway Asheville Entrance - 44 min en voiture - 53.6 km
  • Biltmore Estate - 44 min en voiture - 52.9 km

Comment se déplacer

  • Aéroport régional d'Asheville (AVL) - 30 min en voiture

Restaurants

  • ‪Hustle Wing Co. - ‬13 min en voiture
  • ‪Blue Ridge Beer Garden - ‬16 min en voiture
  • ‪The Salty Landing - ‬12 min en voiture
  • ‪Dry Falls Brewing Co. - ‬18 min en voiture
  • ‪Blue Ridge Pizza Company - ‬11 min en voiture

Foire aux questions

Les animaux domestiques sont-ils admis dans l'hébergement ?

Oui, les animaux de compagnie sont admis au sein de l'hébergement.

À combien s’élèvent les frais de parking ?

Un parking est disponible sur place.

Quelle est l'heure d'arrivée à l'hébergement 21-acre multi-home escape with hot tub, hiking trails & waterfalls ?

Les arrivées sont prévues à partir de 16 h 00.

Quelle est l'heure de départ de l'hébergement 21-acre multi-home escape with hot tub, hiking trails & waterfalls ?

Le départ a lieu à 10 h 00.

Où se situe l'hébergement ?

Envie d'un séjour plaisir riche en découvertes ? cette maison de vacances qui profite d'une belle situation à la montagne se trouve à 0,7 km de Moonshine Mountain Snow Tubing Park (bouées sur neige) et à 3,8 km de French Broad River. Etowah Park et Osceola Lake sont également à 10 km de distance.

Avis

9,4

Exceptionnel

Les avis sont présentés par ordre chronologique, ils sont également soumis à une procédure de contrôle et vérifiés sauf indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 23 avis sur 30.
Note des voyageurs de 8 (Bien), d’après 5 avis sur 30.
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 30.
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 30.
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 30.

9,0/10

Propreté

9,6/10

Arrivée

9,4/10

Communication

10/10

Emplacement

9,6/10

Exactitude de l’annonce

Avis

Avis vérifié

8/10 Bien

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Beautiful property, the host was very attentive when needed. The grounds are beautiful. It was the perfect place for our extended family to spend the weekend, as the layout of bedrooms allowed for a bit of privacy and the main house large enough for us all to gather.
Séjour de 3 nuits en septembre 2026
Réponse de VrboOwner le 1 oct. 2026
Thank you so much for the wonderful review. We're thrilled the property was the perfect gathering spot for your extended family, and we're so glad the layout gave everyone the privacy and space they needed. The beautiful grounds really do make it special, and we're delighted the home worked so well for your weekend together. We'd love to welcome you back anytime. The VueStay Team
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Everything was beyond what we expected. Amazing property!
Séjour de 3 nuits en avril 2026
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
wonderful place for families that love the outdoors….fishing, hiking, grilling…
Séjour de 4 nuits en juillet 2025
Avis provenant d’un site partenaire

10/10 Excellent

Family Retreat

The property was perfect for our five families. There were spaces large enough to gather while each family could retreat to their private home. The grounds were beautiful with lots of outdoor spaces and trails to enjoy.
Avis provenant d’un site partenaire

8/10 Bien

Family gathering

Loved the creek , fish pond and trails and the kitchen great room was marvelous for our family of 19
Avis provenant d’un site partenaire

10/10 Excellent

Fantastic place!

Plenty of space, great accommodations, beautiful yard. Will definitely book again
Avis provenant d’un site partenaire

10/10 Excellent

Outstanding place

The location was excellent, the place was clean and in good order and booking was easy
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Fourth of July Celebration

This is the perfect place for our family and friends!
Séjour de 4 nuits en juillet 2023
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Family Vaca

Property was great. The only thing I would change is more comfortable seating in the living room. It’s a beautiful place.
Séjour de 5 nuits en décembre 2024
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Roomy property for family gatherings!

The description was very accurate. Communication with host was exceptional, he was quick to respond and very helpful. Our large family enjoyed the space the multiple homes provided.
Séjour de 3 nuits en novembre 2024
Avis vérifié

8/10 Bien

Les points forts : Propreté, emplacement, exactitude de l’annonce

Hendersonville

The houses and property were beautiful!! The kids loved running through the trails. There was plenty of room. We had a wonderful vacation
Séjour de 3 nuits en juillet 2024
Avis provenant d’un site partenaire

10/10 Excellent

The willows retreat sucess

We had a large crew in Hendersonville for our yearly family vacation. We have never used Vacasa until this trip and honestly we are planning to use it more. We stayed 5 days in this breathe taking house. There was so much room and plenty todo. From the game room, to fishing, jumping the creek in the front or down one of the trails, to sitting by the fire. Everyone of our 18 people had a different part they loved. Also the pictures we were able to get were amazing. If you are looking for a secluded laid back beautiful mountains home this is it.
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Unexpected joy!!!!!

The place looked great online. The reality exceeded our expectations. Our children and grandchildren enjoyed the creek and trails. The adults loved the fire pit. Beautiful and a wonderful retreat center for a group to get away.
Séjour de 3 nuits en août 2023
Avis provenant d’un site partenaire

10/10 Excellent

Henderson Hide Away

This property was perfect for our extended family reunion. We had 7 siblings plus spouses on the property and had plenty of space for family time and alone time as needed. Outdoor area was awesome. A little chilly to eat outside but we enjoyed the trails and fire pit. The kitchens were well supplied for cooking family meals. Highly recommend this property for large groups.
Séjour de 4 nuits en avril 2024
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Fantastic for a Large Group

This property is fantastic for a group of multiple families. Everyone was able to have their own private space while having a fantastic shared space for meals. The kitchen was well stocked (although we did occasionally need to pull items from other kitchens on property). The property is beautiful with ample parking and close to Hendersonville. Roads are windy but well paved, so we did not have any concerns for the 2WD vehicles.
Séjour de 3 nuits en décembre 2023
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Bike trip 2023

Amazing property Plenty of room in the three houses for our party of 12 Cleanliness was excellent Use vacasa app for most up to date info. Door code
Séjour de 5 nuits en avril 2023
Avis vérifié

6/10 Satisfaisant

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
I gave a 3 based upon the following; 1. Downstairs bedrooms smelled like sewage when we entered and got slightly better but still smelled when leaving 2. Other cottages smelled as well, like BO mixed with a plug in air freshener 3. Not enough utensils for accommodations 4. Exterior lighting along rear pathway to cottages had bulbs burnt out5. Rear hanging lights had bulbs that were out 6. No firewood provided for exterior fire pits
Séjour de 4 nuits en novembre 2025
Réponse de VrboOwner le 28 janv. 2026
Thank you for sharing your feedback. We appreciate you taking the time to outline your concerns. Our team inspected the cottages and did not find any sewage or body odor issues, which was confirmed after your checkout. That said, we understand that sensitivities to smells can vary, and we appreciate you letting us know. Regarding the exterior and rear lighting, maintenance is in the process of replacing bulbs. Had we been notified during your stay, we would have been happy to address this right away. Firewood is not provided on site, as noted, but it is readily available at nearby grocery stores and gas stations. As for utensils, there should be sufficient supplies in each unit. Guests occasionally move items between cottages, so we will be following up with our cleaning team to ensure each unit is properly stocked going forward. We appreciate your feedback, as it helps us continue improving the guest experience.
Avis vérifié

10/10 Excellent

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Peaceful

The house and outbuildings are well stocked with everything you may need. The houses and property were clean and in good working order, except for the upstairs oven which had a broken handle. It did not keep us from using it though. The garage apartment had a musty odor the first several hours. Beds were comfortable and area was quiet. Overall, we were well pleased with the property and enjoyed ourselves.
Séjour de 4 nuits en juillet 2023
Réponse de VrboOwner le 2 août 2023
Thank you for sharing your experience, we're glad you liked our home and had a good stay! We apologize for the oven handle needing some TLC and the local manager assured us that this has been addressed. We hope to have the opportunity to better impress you in the future and provide an amazing vacation experience.
Avis vérifié

8/10 Bien

Les points forts : Arrivée, emplacement, exactitude de l’annonce
Les points faibles : Communication

Room for everyone

Very spacious accommodations. Property was not as clean as expected, we ended up washing sheets so we could sleep there. Vacasa is not a reliable property management company for communication. Our AC didn't work in 3 of the units, had to call repeatedly to get information about the resolution.
Séjour de 4 nuits en juin 2022
Réponse de VrboOwner le 21 juin 2023
We appreciate your review, Sonya. We are so glad that our home was a good-sized space for your stay. We apologize if the home’s cleanliness left something to be desired, and we will follow up with our housekeeping team to see that future cleans are completed to our standards. The air conditioning is working well and we have added instructions for guest use. We hope to have the opportunity to host you again soon.
Avis provenant d’un site partenaire

8/10 Bien

Hendersonville Vacation

The main house was great. It had all the supplies we needed. The creek was nice as we had grandchildren who played in it everyday. We had room for volley ball and corn hole. There were 15 of us so it was nice having the additional homes on the property. The pond was not as expected but we did manage to catch a couple of fish. The retreat is within 30 minutes of many attractions, i.e., Sliding Rock, Looking Glass Falls, Lake Lure, Chimney Rock, Ashville, Dupont State Forrest, etc. We went tubing and skiing/water boarding at Lake Lure. This was great. There are many, many places to hike. There were a few issues with the smaller facilities on the property but not so much that it was uncomfortable. It was a great get-away for the family
Séjour de 7 nuits en juillet 2024
Réponse de VrboOwner le 17 août 2024
Thank you so much for your wonderful review, Selena. We are thrilled to hear that you and your family had a great stay at our property. It's fantastic to know that the main house had all the supplies you needed and that your grandchildren enjoyed playing in the creek every day. We're glad you had enough space for activities like volleyball and corn hole, and that the additional homes on the property accommodated your group of 15 comfortably. We appreciate your feedback regarding the pond and the smaller facilities on the property. We are pleased to hear that you still managed to catch a couple of fish and that these issues did not significantly impact your comfort. Your comments are invaluable to us, and we will look into these concerns to ensure a better experience for future guests. It's great to hear that you took advantage of the nearby attractions and activities, such as Sliding Rock, Looking Glass Falls, Lake Lure, Chimney Rock, Asheville, and Dupont State Forest. Tubing and skiing/waterboarding at Lake Lure sound like a lot of fun, and we're glad you enjoyed the many hiking opportunities in the area. Thank you once again for choosing our property for your family getaway. We hope to have the pleasure of hosting you and your family again in the future.
Avis provenant d’un site partenaire

10/10 Excellent

Spacious and private

We really enjoyed having so much room to spread out. This place would be great for multiple families with different cooking needs and schedules as each of the cabins has a kitchen or kitchenette. It honestly felt a bit wasted on us (as we paid for multiple kitchens we didn't use) but I could see how if a small business was hosting an employee retreat or workshop this would be a great place for that. The main house has a decent sized living space, but the dining area is really small, and we were pretty cramped trying to fit the 12 of us around the table. They compensate for this by having a massive outdoor dining area behind the fox den cabin. So, for a large family with kids and elderly relatives the outdoor space wasn't very inviting but for people who are less bonded like coworkers or workshop / retreat attendees it would be awesome. Vacasa was easy to deal with via text but a 10am check out is brutal – and late check out is almost $200 (-no thanks). The property itself – especially the main house is well furnished with sturdy furniture and high-quality chairs couches, curtains, blinds, pillows, blankets & appliances. I am picky about dishes and eating/cooking utensils, and these could have been a bit better organized. We found bowls and plates in multiple locations in the same kitchen which made for hectic dinner prep. The primary suite in the main house was beautifully staged and the laundry room is big, and the washer and dryer are top notch. The individual cabins could use a bit of updating – especially the mattresses. The absolute charm of this place lies in the nature of the property grounds. If you want to get away from the hustle this is an incredible sanctuary. The Willows Retreat is very close to Hendersonville but feels like 100 miles away. The trails are well maintained and signed – my 81-year-old father-in-law was able to get all the way to the end and back with no problem. I tried to walk down the creek bed with my 5-year-old but sadly there was a lot of broken glass and other trash in the water. My family loved skipping rocks in the pond out front. We were there in August, so the water level was rather low- not a fishing spot but still pretty. The firepit shelter is a great additional space with excellent lighting. It made for a wonderful after dinner destination for smores with the kids. My favorite part of the property was the lovely waterfall right outside the door of the main house – you can hear it perfectly from the house and sitting next to it while the kids played in the creek bed was heaven.
Avis provenant d’un site partenaire

2/10 Horrible

Conflicted

My intention is to leave a fair review of our stay - there were high highs and very low lows. The good. The home and property is obviously beautiful. There is a lot of space, a lot of ways to enjoy the outdoor areas, plenty of sitting areas, etc. There are more than enough chairs, a fire pit, wagons to haul stuff around, etc., really just has a lot of the soft extras that make it very enjoyable. Hendersonville is an easy 15-minute drive and is a beautiful town with a lot to do/see/enjoy. Parks, food, hikes, etc. The bad. First, the biggest issue is with trying to communicate with Vacasa. Unless you pick up the phone and call them you wont get a response. I sent many emails and texts over the month before our stay wth no reply. Once you do get someone on the phone, they don't have a clue about the property or area. Getting answers is a pain if you're used to booking directly from a homeowner who knows every square inch of their home, amenities, and the local area. There were a lot of annoying items like no stoppers in the tubs, a lot of stuff in the kitchen but none of it quite what you need, uncomfortable beds or beds that are smaller than the box spring under them, etc. The biggest issue was yellow jackets. I get that you can't control nature but there were double-grapefruit-sized nests over every door or under the steps of every exit - it's negligent. Within 2 hours of arriving 3 kids were stung multiple times, before the trip was over all 9 children were stung, one went to the ER. The next morning after we arrived I reached out to Vasasa about it, and requested they send someone out asap, and they did nothing. Someone responded and said they would contact the local agent but I heard nothing until the night before our check out. It's really quite egregious. The reason you book 21 acres is because you want to enjoy the outdoor space and we were completely robbed of that. The local agent was very nice and apologetic, she recognized they completely dropped the ball and did offer a very small refund but really we're still left very frustrated, jaded, and have an ER bill that could have been avoided.
Réponse de VrboOwner le 21 juin 2023
Thank you for taking the time to share your experience, Byron! We're pleased to read that you enjoyed the prime location of our home, along with its beautiful outdoors space. We sincerely apologize for the pest and service concerns you encountered during your stay. Please know this is not the norm for our Vacasa homes, as it is never our intention to disappoint our guests. We value our guest's safety above all else, and we regret that we dropped the ball in providing you with a truly pleasant stay. Since your departure, our local management has dealt with the pests and have been notified of the maintenance concerns so they may make any necessary adjustments. We appreciate your feedback so we may continually improve, and we hope to have the opportunity to impress you in the future.
Avis provenant d’un site partenaire

10/10 Excellent

Great space for extended family.

After a bit of a rocky start, we had a great Thanksgiving stay! Local agent and cleaning staff went above and beyond to get the entire prosperity clean and ready to go while our group went out to dinner.
Avis provenant d’un site partenaire

10/10 Excellent

It’s beautiful

Everyone had plenty of space and there was everything you could think to need there
Avis provenant d’un site partenaire

10/10 Excellent

Great Stay

I stayed this past weekend for 3 nights. This cabin was clean and has a really fun setup. The hiking trails are beautiful in the fall. The firepit is a great spot to warm up and listen to the waterfall on property.

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Vous êtes reçu par VueStay Vacations by Casago

Image de profil de l’hôte

Langues :

Anglais
LIGHT__PROTECTION

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