Splash Mountain Lodge – Luxe 4CH Piscine Intérieure, Salle de Jeux & Jacuzzi

What a fun way to celebrate your grandson's 3rd birthday! With a pool to splash in and Gatlinburg just minutes away, it sounds like a pretty terrific birthday adventure! We're so glad the whole family had a great time. Thank you for letting us be part of your grandson's special celebration. We'd love to welcome the whole crew back for another fun-filled family getaway. Who knows, maybe birthday number four!

Great house, great location, and a perfect stay—we couldn't ask for much more! We're so glad you enjoyed your time with us and hope to welcome you back for another great getaway!

We're sorry to hear that your son's birthday getaway didn't quite meet your expectations. We're glad the kitchen and grill worked well for your family gathering, but disappointed to learn about the other concerns you experienced. Cleanliness is something we take seriously, and we'll be reviewing your comments regarding the floors with our housekeeping team. We were also surprised to hear about the pool cues and theater room, as none of these concerns were reported during your stay. Our team is always happy to help troubleshoot equipment or come out to address issues whenever possible. As for the hot tub, we completely drain, clean, and refill it between reservations, so the fresh water does need time to reach its operating temperature after check-in. Under normal circumstances, this takes hours rather than days. We weren't aware of any heating concerns during your stay, but would have gladly checked on it had we known. We understand that lighting preferences vary, particularly on rainy days, and we're sorry the home's ambiance wasn't quite what you had hoped for. We hope that despite these disappointments, your family was still able to make some wonderful memories celebrating your son's birthday.

Thank you for the wonderful review. We’re so glad you enjoyed the home, and it’s great to hear the cabin was a fun fit for the whole family—regardless of age—and for the furry members of the family too! We also appreciate you sharing the bear photo—seeing wildlife from a safe distance is definitely part of the mountain experience. Thank you as well for highlighting the importance of securely latching the bear bins each time, as our local residents are always on the lookout for an easy snack. We’re sorry to hear the ping pong balls were missing during your stay. Having recently taken over management of the resort, we are now implementing monthly inventory and preventative maintenance reviews to ensure items like this are consistently stocked and ready for guests. This should not be an issue moving forward. Of course, if anything is ever needed during a future stay, please let us know and our team will be happy to promptly assist. We’d love to host you again on your next getaway to the mountains!

Thank you for your feedback and for taking the time to share your experience. We are glad to hear that overall you enjoyed your stay. We apologize for the issues you encountered with the TVs and remotes, as well as the condition of some of the furnishings and outdoor amenities. In some cases, if the TV input is inadvertently changed, it can create issues that our team can remedy very quickly with some guidance over the phone. In the future, please do not hesitate to reach out to our team, as our goal is always to resolve any issues as quickly and as unobtrusively as possible during your stay. Your comments regarding the hot tub cover, wicker chairs, and the covered furniture have been shared with the property owner. We understand how important it is to keep the cabin comfortable, functional, and well maintained for every guest. Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the future.

We are sorry your visit was interrupted and that members of your party experienced falls outside the home. We also understand how difficult it must have been given the memorial you were traveling to attend. We would like to clarify that we were made aware of the situation when one of our cleaning team members notified us of the fall. Our Guest Relations Manager then promptly spoke with your party regarding the circumstances and immediately advised that the reservation could be canceled through VRBO with our full approval for a refund. While we currently do not offer wheelchair-accessible cabins or advertise any of our homes as ADA-accessible, we do work to provide clear listing details so guests can choose the property that best fits their group’s specific needs and mobility considerations. Guest safety is always important to us, and we take all feedback seriously. We sincerely wish you a full recovery and hope your family has the opportunity to return and honor your loved ones in the future.

Thank you so much for sharing your wonderful feedback! We are thrilled to hear that your family had such a great stay. Creating a comfortable and memorable experience for families is exactly what we strive for, and we truly appreciate you recommending us to your friends and family. We look forward to welcoming you back for another great Smoky Mountain getaway in the future!

Thank you for your amazing review! We're thrilled to hear the cabin had everything you needed for a memorable getaway. It sounds like your group made the most of every moment. The best compliment of all has to be hearing you were crowned "the best mom ever!" Knowing the cabin helped bring everyone together to spend quality time away from electronics is exactly the kind of experience we hope to provide. Thank you for your kind words about our team and the cleanliness of the cabin, especially as a pet-friendly property. It was our pleasure to host you, and we look forward to welcoming you back for another unforgettable getaway!