2/10 Horrible
Skyler L.
18 juil. 2025
Once Our Go-To Spot, But No Longer Feels Welcoming
Weâve stayed at the Hale Mahina Beach Resort in different units several times over the past 7 years and always had a great experienceâuntil this most recent trip. Sadly, it no longer feels like the welcoming, family-friendly place we used to love.The condo itself was just as describedâclean, well-stocked, and comfortable. But the overall atmosphere was uncomfortable due to the way we were treated by the property manager. Despite being respectful and considerate, we were repeatedly singled out. Any noise above a quiet conversation seemed to be an issue. The âno one under 14 in the spaâ rule was strictly enforcedâeven when kids were simply sitting quietly with parentsâwhich felt unnecessarily harsh for a vacation property advertised as family-friendly.To make matters worse, thereâs a security camera pointed directly at the spa that appears to be used for enforcement. It felt invasive. As a paying guest, I expect to feel welcomed and able to enjoy the amenitiesânot constantly monitored and policed.At one point, we were approached about noise that wasnât even coming from us. The family who was making noise wasnât being disrespectful or disruptiveâjust kids being kids. When we calmly explained that, the property manager didnât address the actual group responsible. He only became apologetic after seeing how upset my family was and after we pointed out he was mistaken.After just 3 days in to our 8 days reservation, we felt so uncomfortable that we decided to leave early and
Skyler L.
Séjour de 8 nuits en juillet 2025