Million Dollar View & Location

Thank you for staying at our condo! It is definitely the perfect location and incredible views. This is the first I have heard of any bugs you "seen" We do have a pest control service that Mainsail uses that does a great job. You say several but never contacted me about this. I would have had someone come out if you would have told me about this. But sadly you didn't communicate with me. I honestly go above and beyond to make my guests feel at home and comfortable. I would have been glad to handle this situation while you were there. I am sorry for your inconvenience and will be following up with this.

Glad you and your family had a wonderful vacation. I hope you all have a great rest of the year.

Thank you for staying at our home at Mainsail. The location is truly amazing! You and your family are welcome back anytime. Have a great and safe rest of your 2022!

Thank you for choosing to stay at our condo. We are always looking for suggestions for a better stay. We are always doing things to the condo to make our guests time there even better than before. I appreciate your feedback. I hope you and your family have a great rest of 2021....

Thank you for staying at our home. I am glad you guys had a great time. You are welcome back anytime. Have a safe and wonderful rest of 2021 and beyond.

Glad you enjoyed the location and beautiful views. I am sorry you feel the place wasn't as before. I do have the same cleaner that I have had for years. I am not sure what you mean about it not being as clean. I did have to purchase a new dishwasher. I apologize that it went out. I bought that one just a few years ago. We have had steady bookings so I am sure the wear and tear on the dishwasher was lot. We have since replaced it with a brand new one from Lowes. It is working great!! We sincerely hope you and your family have a great rest of your summer. Last year was rough on us all so it was so nice to have our place open for guests to enjoy the sunshine and beach. Thank you again.

I am glad you and your family had a great time. I apologize for the ice maker. It is a brand new refrigerator. I was away at church camp while you were there so my internet service was spotty. I looked back at our conversations and noticed I let you guys check in early. That is probably the reason my cleaner accidentally left the things in the washer. I guess I should be more sure of things before allowing early check ins. I will show her this review & it will be discussed. The sliding doors would lock they can just be tricky. We have never had any issues with anything being taken. Mainsail is a safe resort and beautiful place to vacation. I appreciate your feedback and hope you and your family have a great rest of your summer.

Thank you for taking time to review our home.I am once again truly sorry for the dryer inconvience.It is the only complaint you had when you messaged me so I knew nothing about the smell of pine sol (which means it was cleaned) or crumbs or etc you have mentioned. I know you were upset about the dryer so it was easy to "add" some other items. We have a new cleaner & she has done an incredible job with cleaning for me. I receive pics from her after every cleaning. On the dryer, as I explained to you when you and I text back & forth, the appliance repair guy came the week before and fixed what was wrong. When they called me, they told me it was working. They said it might need a start switch eventually, but the dryer was fully working when they left the condo.That would be the reason I didn't tell you because I was told there was no issue. The dryer was working according to repair guy. Then you guys checked in & you told me it wasn't working. I called them early Monday morning & they had to order the part & unfortunately it didn't come in until you left. But the dryer is fixed now & is working. The condo is ready for our future guests & its truly a wonderful place to stay. I understand you were frustrated & I am sorry for that. I wish I could have had it working while you were there. It was truly beyond my control. I hope you and your family have a great rest of your summer. Thanks again for staying at our beautiful clean home... Its a wonderful place to vacation,

After receiving your email, I have been expecting this review from you. I am sorry you spent your vacation finding things unpleasant in our condo. We have looked into your list of complaints and addressed each one. Upon your arrival, the text you sent me was so positive and said how much you loved the condo. I am sorry you had a change of heart during your stay. I know the keypad messing up was annoying and the beginning of your woes, but that is the first time it has happened in five years. I hope all of your future vacations elsewhere are fabulous and trouble free. Thank you for your valuable input. It has been taken care of.