Bullard Cottage: In the heart of Atlantic Beach w/ocean views

Thank you for your review, Scott! We are delighted to hear that you enjoyed the location and the beach. We sincerely apologize for the inconvenience you experienced with the broken box spring and the uncomfortable beds. We understand how important a good night's sleep is for a comfortable stay. We will address these issues promptly to ensure a better experience for future guests. Thank you for bringing these points to our attention. We hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future.

Thank you for providing your valuable feedback. While we understand that sleeping preferences vary widely, we are sorry to hear that the bed did not provide for a comfortable night of rest. We take guest feedback seriously and have forwarded this information to the local operations manager so they can review and update the home as needed for future guests. Again, we apologize for the impact this had on your visit. We will be sure to follow up with the appropriate parties regarding your experience and hope to have the opportunity to host you again soon.

Thank you, David, for your feedback. We sincerely apologize for the issues you have encountered during your stay. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future..

Thank you for taking the time to share your feedback, Michael. We are pleased to hear that you enjoyed the great location of Bullard Cottage and had an overall pleasant stay. We sincerely apologize for the maintenance issues you encountered and the delays in our response. It is concerning that our after-hours number and App chat service did not meet your expectations. We understand how important it is for all aspects of the property to be in good condition and for our support services to be effective, especially during your vacation. We appreciate your understanding and are glad that we could compensate you for the inconveniences. Your detailed feedback is invaluable, and we have shared your comments with our maintenance team to address the specific issues you mentioned, including the dryer vent line, freezer, door knob, drapes, pillows, sealing of doors, and ceiling light. We are committed to ensuring that these problems are resolved promptly. Regarding the discrepancies in the online description of the beds, we apologize for any confusion this may have caused. We will update the listing to accurately reflect the current bed configuration. We are also aware of the larger issues with the lower level AC and the refrigerator/freezer. Our team is working diligently to find long-term solutions to these problems to ensure a more comfortable stay for future guests. Your feedback helps us improve the quality of our accommodations and services. We hope to have the opportunity to host you again in the future and provide you with a more enjoyable and seamless experience.

Allen, we are sorry to hear that your stay with us was not the pleasant and relaxing vacation for which we strive to facilitate. We sincerely apologize for the maintenance issues you experienced and for any miscommunication with our staff. We are committed to providing our guests with the very best vacation experiences, and we regret to hear if a personal touch was lacking. We are working diligently to ensure your concerns are addressed appropriately. We appreciate you letting us know there is room for improvement and we hope we have the opportunity to host you for an outstanding stay.