Confort & Style Moderne | 2CH à West Palm Beach

Thank you for your kind review. We’re glad you enjoyed the location and found communication easy. It was a pleasure accommodating your early check-in, and we’d be happy to host you again.

Thank you so much! We’re happy to hear you enjoyed the unit and found the bed comfortable. We truly appreciate you staying with us and hope to host you again.

Thank you for your feedback and for noting that the home is beautiful and spacious. We truly appreciate your honest review and want to assure you that we take health and safety seriously. We’d like to clarify a few points so future guests have a clear and accurate understanding. Regarding the bedroom AC, what was observed was dust buildup on the filter, not black mold. Once this was brought to our attention, we promptly had our housekeeper replace the bedding. Unfortunately, because you were already checked in, we couldn’t address the AC concerns immediately. The unit itself was not confirmed to have mold, and maintenance was handled accordingly. In the living room, there are two AC units—a window unit and a split AC. When the window AC needed a filter change, the split AC remained fully functional and could have been used to keep the space comfortable. The filter issue was addressed as soon as the place was available for proper maintenance. Regarding the bedroom lockout on Christmas Eve, the home is fully private and not a shared space, and bedroom doors do not need to be locked. The lockout happened because the door was locked from the inside, not due to a malfunction. We understand how frustrating this was, especially during the holidays. While immediate in-person assistance was limited, we stayed in communication and offered support remotely. All concerns raised during your stay were communicated to us and addressed to the best of our ability. As a courtesy, we offered a discount even though these issues were not caused by ongoing or unresolved property problems. We value guest feedback and are always working to maintain a comfortable and well-kept home. We wish you the best in your future travels.