Maison spacieuse 5 chambres • 3.5 miles de l'aéroport IAH • Cuisine complète • TV & bureau dans chaque chambre

Great guess

Great guess

Thank you for your feedback and for staying with us! We’re glad you enjoyed the spacious home, comfortable beds, convenient location, and neighborhood. We apologize that the cleanliness did not meet expectations, particularly regarding the towels and bathtub. We’ve shared your comments with our cleaning team to ensure these issues are addressed. We appreciate your feedback and hope to have the opportunity to host you again in the future.

The home was professionally cleaned before check-in. The guest forced open the locked garage and submitted photos of that area to Vrbo as evidence. The garage is not included in the rental, is not advertised in the listing, and guests are not permitted to enter or stay there. We provided Vrbo with documentation confirming these facts.

Thank you for your honest feedback. I sincerely apologize that the home was not properly cleaned before your arrival. That is absolutely not the standard we aim to provide, and I understand how frustrating that must have been — especially having to wash the sheets yourself. We have already addressed this issue directly with our cleaning team to ensure this does not happen again. We truly appreciate you bringing it to our attention, as it helps us improve. Thank you again for staying with us, and we hope to have the opportunity to provide you with a much better experience in the future. — Dustin

Thank you so much for your thoughtful review. We’re so glad you found the home beautiful and truly appreciate your understanding during the unexpected weather and power outages — that was definitely out of everyone’s control. We also appreciate you mentioning the ants. In Houston’s climate they can occasionally appear, especially with heavy rain, but we do have routine pest control service and will be reinforcing treatment to minimize this further. Thank you as well for your kind words about our responsiveness — that truly means a lot. It was a pleasure hosting you, and we would be more than happy to welcome you back anytime! — Dustin

Thank you for your feedback. We respectfully disagree with several aspects of your review. Before your arrival, you requested a change to your reservation that was outside of what we were able to modify on our end. We responded by directing you to VRBO support because reservation changes must follow VRBO’s policies. Unfortunately, not every requested change can be accommodated. After your arrival, you contacted VRBO requesting a full refund. However, the claims made regarding the property were not supported with evidence. Despite multiple requests through VRBO, no photos or documentation were provided to substantiate the allegations. Our property was in rentable condition, and the lawn maintenance was already scheduled. Because your group chose not to stay after checking in and no verifiable issue was provided that qualified for a refund under VRBO’s policies, we followed the terms of the reservation and were unable to approve a refund. We take guest satisfaction seriously and always encourage guests to contact us directly during their stay so we have the opportunity to address any concerns promptly. We remain committed to providing a clean, safe, and accurately represented property for all of our guests.