Private 3Acre Mountain Retreat wFireplace. Wildlife, & Stunning Views

Thank you for taking the time to share your feedback. I’m truly sorry the cabin wasn’t the right fit for you as we want every guest to feel comfortable, and I understand how disappointing it is when a stay doesn’t meet expectations. I did want to clarify a few things for future guests who may read this: • Road conditions: We do recommend a 4x4 or AWD vehicle in the listing, especially during colder months, though many of our neighbors navigate the mountain daily without one. We always try to be upfront about the rustic, private nature of the property so guests know exactly what to expect. • Heat: As soon as you reached out, we responded right away and walked you through turning on the heater. We spend a lot of time at the cabin ourselves — even in winter — and the unit warms the entire space within about 10–15 minutes. I’m sorry it didn’t feel that way when you arrived. • Children & staircase: You mentioned safety concerns for kids, but there were no small children in your group. Our own children and many guests’ kids stay at the cabin regularly without issue. The staircase is original to the home and part of its rustic mountain character, but we understand not everyone prefers that style. While I was messaging back and forth with you, my husband also spoke with the gentleman in your group by phone, and he let us know everything was okay on his end. We always do our best to support guests however they need, whether that’s by phone or message, and we never want anyone to feel unheard or unsupported. Our goal is always transparency about the experience: it’s a rustic mountain cabin with incredible views, seclusion, and nature — not a luxury hotel. For many guests, that’s exactly what they’re looking for; for others, it may not be the right match, and that’s okay. I’m glad we were able to issue a partial refund quickly, and VRBO has their own processing and the remaining portion would be issued per platform guidelines. We genuinely appreciate your feedback and wish you all the best in your future travels.