Private hot tubs steps from village

Thank you so much for the 5-star review! We’re thrilled to hear that the condo had everything you needed for a great stay. We take a lot of pride in keeping the place spotless and ensuring the ski-in/ski-in convenience is seamless for our guests. That view of the Monashee Mountains never gets old—we’re so glad you enjoyed it. We’d love to host you again the next time you’re heading up to Big White!

Thank you so much for the kind words! We’re thrilled to hear you enjoyed your time on the hill and that our local suggestions helped make the trip memorable. There really is nothing quite like a soak in the private hot tub after a full day of riding. You were fantastic guests, and we’d love to host you again the next time you’re back for some more turns! Cheers!

I personally walked through the unit before your arrival and the cleaner sent me photos. The dishwasher was empty and the bathroom was clean.

We can’t wait!

I’m not sure what’s going on with the app, but I will begin to send welcome package in a text to avoid this issue. I completely agree- I always have a great time at Big White.

Thanks Terry! We love the view too!

Catherine I’m very shocked to hear this! You didn’t mention anything about this to us. But one star for communication? Why? You had asked for a late check out and as much as I would love to I let you know that as unfortunate as it was the cleaners needed the entire time. You became very pushy and said you would pay extra. If it was possible I wouldn’t take money from you. So after your demands weren’t met you punished us with a one star review? Not very Canadian

Hi Diane, We were surprised to read this after having conversations with you during your stay where you gave us no indication you were unhappy. You only complained about the weather. I will try to clear up the inaccuracies of your review. With regards to the pet hair, we welcome pets and this was formally shared with you twice. Our last pet stay was early in the season and our guests in between that and you gave us a 5 star review. Our cleaners take pictures and there was no pet hair. When asked for you to provide photos, you were unable to provide any and refused. Though we are ok if guests need something from our 'junky' pantry, it is not for guests. That is for the cleaner and where we store gifts for guests, extra pots and pans and cleaning supplies. We don't lock because we have always been met with appreciative and respectful guests. The lock was working. You were not using it correctly and that is what we meant by "Other people have issues with it," Once we explained how to use it correctly, you acknowledged that it worked. Despite having a working lock, we still had the locksmith come over and that was resolved within 30 min. He told us that the lock worked fine but we would likely need to replace in the summer. We took advantage that he was at the unit already and decided to replace it then. The sheets and towels were purchased in August 2023 so only 3 months old. Again, you were unable to provide photos when asked. To summarize, you did not communicate your disappointment throughout your stay. Had you done so, we would of done everything in our power to make your stay more enjoyable. You were either being dishonest when you told us everything was great or dishonest with this review. You only sent us a few pictures,,,some tiny crumbs in cutlery drawer and a shelf in our kitchen that was time stamped on the last day of your stay and close to check out. I can assure you that our amazing cleaners have cleaned this for the next guest, as they did for you. Your photos show a stronger likelihood that it was your mess after 4 days based on when you took the photos. There was one more picture that we did not recognize so cannot speak to. We have been hosts for several years and pride ourselves in our regular 5 star ratings across different platforms. It is our hope that on your next stay. where ever it might be, that you communicate with your host promptly and honestly. I know I speak for all hosts that we would rather work to fix a problem right away so you can enjoy your stay, rather than respond to an insulting review that is met with inaccuracies and lack of evidence. All the best in 2024 and in your future travels.

Vielen Dank für die tolle Bewertung! Es freut uns sehr, dass Ihnen der Hot-Tub und die Tiefgarage gefallen haben. Sie waren fantastische Gäste und sind jederzeit wieder willkommen. (Translation: Thank you for the great review! We are so glad you enjoyed the hot tub and the underground parking. You were fantastic guests and are welcome back anytime!

We’re so glad you had a great stay! Being steps from the village is our favourite too!