Charmante maison 3 chambres à Albany, dort 12 invités

Thank you for taking the time to leave a review. I’m glad to hear the property worked well for your celebration, but I would like to address a few points for clarity. First, had we been notified of any cleaning concerns at check-in, we would have immediately sent our cleaning team back out to correct them. We take cleanliness very seriously, and we can only resolve issues when we are made aware of them during the stay. Regarding the furniture: The couch cushion you mentioned is not bent; it is a loose, removable cushion that can shift with use. The coffee table does not have nails or screws coming through the surface; however, it does have a reclaimed-wood style top with natural variations in texture, which is noted in the listing photos. For the door code: your departure code is always set to work until check-out at 11:00 a.m. If it didn’t operate at 10:20 a.m., this would have been a rare technical glitch, and we’re happy your son was still inside. Again, a quick message to me would have resolved the issue immediately. As for the dogs, they are not associated with the property. They occasionally wander through the neighborhood, but we have no control over stray animals in the surrounding area. This area is generally quiet, and no prior guests have reported nightly disturbances. We are glad you enjoyed your overall stay and that the home provided the perfect setting for your birthday celebration. We remain committed to providing a clean, comfortable, and welcoming experience for all guests, and we encourage future guests to reach out right away with any concerns so we can address them promptly.