Oceanfront Casa De Las Olas - à pied du "Lobster Village" de Puerto Nuevo

Thank you Jennifer! Happy to hear you had a good time.

Thanks Rob! We'd love to have you back anytime.

It was unfortunate that Linda was at the house during or right after a big winter storm. The electrical to the house was effected unbeknownst to everyone. There was power but not full power to everywhere in the house. We were then at the mercy of the power company to repair the power line in the neighborhood which happened after Linda's group left. Our manager helped with extra items like electric cooking pot and skillet in place of the stove, extension cords to plug into sockets that were working, extra blankets, a handyman to help solve issues, and our manager even took and did their laundry at her own house. We did the best we could to make the house as comfortable as possible. Then came their departure. The house was not left in any kind of order at all. The renters had plugged into places they were specifically told not to use and caused more electrical damage. None of the departure rules were followed: garbage was left in all cans (the receptacle is across the street and an easy one for renters), games and outdoor chairs were not put away, dirty dishes were in the sink. The list can go on. The rules are clearly marked and it says that the deposit return is dependent upon the departure details being followed. We are pretty lenient for most folks, maybe a step or two not done, but these renters didn't do ANY of it and the cleaners had to so much more and charged more. Hence, no refund of rent in place of deposit being returned. Otherwise, we would have kept some of the deposit to cover these extra costs. After a long long time of owning this house and renting out to a variety of people, we are definitely fair when it comes to any extra charges. This was an unfortunate instance that didn't go well for either of us.

My manager, Debbie, and I have been speaking about your very short 10 minute visit. Though there was some confusion of basic house rules due to English nor Spanish not being your first language, you seemed fine with the house, it was your friend who was not. You told Debbie that your friend was not ok with the high rise rental in Newport Beach as well. There is a pattern with your renting history. You were given back your cleaning fee on the spot and your deposit will be refunded thru the website but your rent will not be, as stated in our rules, which is a lot less than the "$500" you thought you have lost. I'm also curious as to what the reasons are for not staying. We strive to take care of our home for our guests and have had over 15 years of happy renters. Our pictures and descriptions are accurate and it is even stated in our description that if you want a 5 star resort, this is not the house for you. Your initial message when reserving was " ..planning to show our friends an authentic Mexico experience" - this is what you would have received if you would have stayed longer than the 10 minutes you took to survey the home. I'm pretty sure you would not have found a rental anywhere in this part of Baja that would have fit your expectations. You really lost out, our home is awesome and I'm sorry you didn't feel the same way.

We are so happy that you had a great family stay. Our house is a special place and we are excited that others feel the same way. It is a quaint house with a fantastic view and Mexican charm.

Thank you for your review Evelyn. I am happy to hear that overall the house worked for your week stay. To address the issues: the items we put out for renters are a full roll of paper towels, 2 extra rolls of toilet paper in each bathroom, and extra garbage bags. This is very typical for a rental. As your group stayed for a week, it is assumed that you would need to buy extras, especially since your group was larger than expected. The cleaning fee is typically $50 - for a weekend. Your group of 6 or more was there for a week and we price accordingly. We have always tried to be fair with our pricing. The cleaning fee is set by our cleaning lady who lives in the neighborhood. This is also the person who would have come to fix the hot water issue if you would have contacted us. I'm sorry to hear that you were out any hot water for the week! We have 2 water heaters. The circuit must have popped on one. An easy fix if we were notified. And for the beach, yes the size is dependent on the tide. There are sand fleas, as there are on our beaches in CA. I'm not sure what to say about the "dead animals" on the beach as I have never seen that. The seaweed gets piled up in the summer and is washed away from high tides and storms. Late summer lacks in storms. We have always managed to get away from it and enjoyed our time on the beach. There are not many big sandy beaches in the area.