Charme 5 chambres 5 salles de bain

Hi Marsha! Thank you so much for such a generous review, and for the perfect score. 🌟 Being upfront about what guests can expect and staying reachable throughout the stay is how we like to do things, so it means a lot to know that came across over your eight nights with us. And thank you for the kind recommendation to future travelers, that's the highest compliment a small host can receive. It would be our pleasure to welcome you back to the home anytime. Safe travels! 🏡

Thank you so much, Paula! 🙏 "Even better than we had expected" — that is truly one of the best things we could ever hear! We always aim to deliver exactly what's shown, so knowing we went above and beyond for you and your group means the world to us! We're also really glad the communication was easy and rapid, and that all the amenities were excellent — we put a lot of care into every detail of the house to make sure guests have everything they need for a wonderful stay. 😊 It was a pleasure having you at Storey Lake, and we would absolutely love to welcome you back anytime! ✨

Dear Gina, Thank you for taking the time to share your thoughts in your review. We value your feedback, and I'd like to address some of the points you raised. Firstly, I want to apologize for the less-than-ideal condition you found the property upon your arrival. Your concerns are valid, and we take them seriously. To provide some context, on the day of your arrival, we had other guests departing, and regrettably, they left the property in an extremely chaotic and unclean state. We had just five hours to clean and make the property ready for your arrival, which, as you can imagine, presented a significant challenge. Nevertheless, we understand that this doesn't excuse the experience you had, and we apologize for any inconvenience this may have caused. In your message to us, you mentioned you have addressed the issues you found, but we offered to send a cleaning crew to address any other issues you encountered, however, since we didn't hear from you again, we understood that your preference was not having them during your stay or that it wasn't necessary anymore. We agree that it should have been done right the first time, and we will be addressing this internally to ensure such occurrences are minimized in the future. Your feedback is invaluable, and it will help us make necessary improvements. We are committed to providing a comfortable and enjoyable experience for our guests, and we regret that we fell short during your stay. Once again, we apologize for any inconvenience you experienced, and we hope that you might consider staying with us again in the future, where we can demonstrate the high standards of cleanliness and service we aim to provide. Thank you for choosing our property for your stay in Orlando, and we appreciate your understanding. Best regards, OVSI