Loved having the larger balcony sat out there every morning while sun came up and enjoyed my cup of coffee. The condo was very nice and well taken care of.
Well we didnât get the property that was pictured . Moved without telling me to a smaller room 113 with a very small balcony . Room
Was not kept up , pillows torn , holes in wall , electrical outlets not working ,extension cord across kids room to plug in the broken light . Fan broken . Tv didnât work .
We arrived to find the unit well decorated and appointed. Let me list first the redeeming qualities of this unit:
-two double beds in guest room is great for a larger family
-updated countertops and decor
-very well stocked kitchen
-large balcony although it provides no privacy from neighbors
- splash pad for little kids is great
Now, the problems:
-beds looked like a three year old had made them and there was food found on the master bed comforter
-the wall of mirrors in the living room was very dirty and streaked
-I had to clean the master toilet upon arriving ( I will spare you the details)
- the kitchen counters were dirty
- the refrigerator was covered in handprints and grime and the inside had crumbs all in it
- every piece of furniture was covered in dust
- the building itself was filthy....dust everywhere, floors dirty, etc
- we walked past bags of dirty linens and garbage by the elevators that was left there all day
- The pool was in bad shape...missing tiles, cracked coping
I emailed Brett/Robinson our first night there as it was late. I stated that there was obviously a cleaning staff issue . I never heard from them. Emailed the next day to report dirty laundry and garbage (literally shrimp peels and q tips) all in the hallway all day. Still no response. If I were the owner of this unit, I would be livid. Not only will I not stay in this unit again, but I won't stay in another Phoenix property or anything managed by Brett/Robinson. I didn't ask to be compensated or anything. I just wanted a proper confirmation that my concerns were noted. As I said in my email to the company, it is kind of hard to relax when you are surrounded by filth.