6/10 Satisfaisant
Karen
8 oct. 2025
Les points faibles : Communication
The overall cleanliness of the property was good. Except if you open the door by the kitchen that leads out to the staff area. This area was filthy!! Chipping paint on the walls, very dusty! The shower handle was not working properly, the drain cover sticks to your feet when showering, and pulls up. We only had one towel per person for our entire stay. You have to go to their communal laundry area if you want a new clean towel! The communication on the day of our arrival was poor! I could not get their app to work for registration. I had to contact them a few times to request a different mode of registering. I asked for a call back, explaining that I was driving and they would need to call me. They did not call back. It was frustrating to have to call them several times to finalize our plans while I was driving solo. Once we were in the apt, management did respond well to my emails. Overall, we enjoyed our stay there, and the area is wonderful to visit. We do not want to sound critical, just honest with our experience.
Karen
Séjour de 3 nuits en septembre 2025
