Studio cosy à Hyde Park - Marche lac & université

Thank you for your feedback. We're delighted to hear that you found the room cozy, clean, and comfortable, and we truly appreciate your kind words about our communication and support throughout your stay. We understand that the check-in and verification process can feel extensive at times. These measures are in place to help ensure the safety and security of both our guests and properties, but we appreciate your feedback and are always looking for ways to make the process as smooth as possible. Thank you as well for sharing your experience with parking. Parking availability can vary depending on the area and time of day, and we encourage guests traveling with vehicles to review parking options in advance to find the solution that best fits their needs. We appreciate you choosing to stay with us and thank you for taking the time to share your experience. We hope to host you again in the future.

Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations and that the heat and noise caused discomfort. We understand how frustrating this must have been, especially after traveling. We strive to provide an accurate listing and a comfortable environment for our guests, and we take feedback like yours seriously to identify areas for improvement. We regret that your experience led to such a negative impression and appreciate you taking the time to share your thoughts.

Thank you for sharing your experience. We’re sorry to hear about the discomfort you encountered upon arrival and understand how upsetting that must have been. After your message, our cleaner checked the unit and confirmed that there was no paint smell inside the apartment. Our records reflect that the matter was reviewed based on the information available to us at the time, including the cleaner’s inspection of the unit. We understand that you disagree with this assessment and regret that this led to frustration and a breakdown in trust. This was not our intention, and we would never seek to question a guest’s integrity. All refund and resolution decisions were ultimately handled through the booking platform in accordance with their review process and policies. We appreciate you taking the time to share your concerns, as feedback like this helps us improve communication and oversight moving forward.