6/10 Satisfaisant
Taylor F.
21 nov. 2025
Les points forts : Communication
Les points faibles : Arrivée et emplacement
I stayed in the lodge on a girls trip. Check in was OK, but this is a timeshare facility & they are pushy about the timeshare meetings & continued to text & call me about signing up while out shopping during the trip.Where you "check in" at was 10-15 minutes away from where the lodge is. We had 3 SUV vehicles and they did not fit in the parking lot out front. Hot water heater did not work. Maintenance couldn't find the hot water heater or breaker box, my sister had to go outside with a flashlight at 11PM to find it for them. Maintenance was there till 1AM & said it was fixed only to wake up the next morning with no hot water still. Then we were told to switch units. We moved to a nice unit over at Stormy Point. With no complaints about the new room minus parking was really bad again. Stormy Point was extremely close to the strip & a good location. I asked to be reimbursed for one night due to not being able to shower (6 girls), maintenance being there and being awake till 1 AM & not fixing it, having to change rooms and losing a half day of plans on a short 3 day trip. They said no.. There was a small credit from VRBO but the front desk said I could go to a timeshare meeting if I wanted money back & get a 250 visa gift card from sitting at the meeting... The rooms were nice, but the front desk staff was not the most polite. VRBO Messages were responsive though. We come to Branson 2-3 times a year & likely would book elsewhere.
Taylor F.
Séjour de 3 nuits en novembre 2025
