Zen Den — Retraite bien-être, sauna & luminothérapie rouge, Sheridan WY

Hi Kiamichi, Thank you so much for the thoughtful feedback, we look forward to hosting you again! We put a lot of pride and hard work into this property to make it truly a special experience and are so happy you enjoyed it for what it is, thank you!!

We appreciate every guest’s feedback and always strive to improve. That said, this review contains several inaccuracies and misrepresentations that we need to clarify for future guests. This was the very first stay at a brand new property. The sauna was new and thoroughly inspected; the battery-operated string lights (no batteries in them, just viney aesthetic), which softened slightly from the heat, were decorative and have since been removed. There was no safety risk. The beds were freshly made and additional linens were available in the closet. The kitchen includes over a dozen amenities: rice cooker, popcorn maker, RO water filter, Instant Pot, blender, waffle maker and both drip and single-serve coffee options — pumpkin spice was simply a seasonal extra. The guest lied. Towels were brand new and clean. Trash bags were located in the laundry area, and city-assigned trash bins are shared by the complex — this is noted in the digital guide, which this guest opted not to review. We responded to all concerns within 30 minutes and offered a courtesy credit — not a “kickback.” As a small, locally owned business that takes pride in delivering a personal, elevated experience. One review does not define us, but for transparency’s sake, we felt it was important to respond with facts. We encourage future guests to review all guest experiences before making a decision. We’ll continue to improve, stay transparent, & host with care. (She paid $103 in a 3 bd 2 ba brand new home)