River Falls Cottage 2 ch avec mezzanine, bord de l'eau, spa Traverse City

Thank you for your feedback. We’re glad you enjoyed the river views at sunrise, along with the easy check-in process and communication. We take cleanliness and guest comfort seriously, and we’re disappointed to hear that the accommodations did not fully meet your expectations. Had we been made aware of any concerns regarding cleanliness, bedding, or the futon during your stay, we would have welcomed the opportunity to address them promptly and make every reasonable effort to improve your family’s experience. We strive to be responsive hosts, and our guests’ comfort is important to us. Our goal is for every guest to feel comfortable and well cared for throughout their stay. We encourage guests to reach out to us whenever something isn’t quite right, as we would much rather have the opportunity to resolve a concern during the visit than learn about it after departure. Thank you again for staying with us and for sharing your feedback. We appreciate the opportunity to continually improve the experience we provide to our guests.

Absolutely a great concern to have about ticks and long grass. But the good news is, we spray for ticks and mosquitoes. For future guests, please understand that your comfort and health is paramount. Being able to accommodate the reduced potential for ticks or even mosquitoes, is one of our top priorities. After all, it is northern Michigan, and we are hyper aware to curb any exposure.