Superbe propriété avec piscine chauffée privée, à pied des plages de l'océan, pour 12 personnes

I do everything I can to ensure people have an excellent stay, and while I’m happy you enjoyed our house, its location, and size, you’ve mentioned some things you weren’t completely happy with, so let me respond. Certainly, when you booked your stay you knew there was only 1 king bed - it’s right there on the main VRBO listing page. So to “gripe” (the word you use) about the house only having one king bed is like ordering a beet salad at a restaurant and then telling the waiter the salad was great, but you wish it didn’t have beets on it. About the supplies we provide – the Welcome Letter I sent you said; “Upon arrival you’ll find starter sets of Kleenex, toilet paper, paper towels, soap, shampoo and K-Cup coffee pods”. These items were in the house when you arrived, and while you mentioned there wasn’t bar soap, I know for a fact there was because I arrived after you left and I saw the partially used bars and empty boxes. We also do our best to keep supplied, AND YOU HAD; dish soap, dishwasher pods, laundry detergent, aluminum foil, plastic wrap, trash can liners, hair conditioner and bottles of soft soap. So while you’re correct that we do not supply food-stuffs, like oil and sugar, contrary to your comment, I believe we do pay attention to this stuff. Finally, I’m sorry the linen service you hired messed up your order, but I'm not sure why you feel you didn’t know what was needed. In the email I sent you (and you confirmed to me that you received it) I wrote; “We have beach towels, kitchen towels, bath mats, pillows, and blankets for all of the beds. You will need bed linens and bath towels”. I then listed out the bed sizes. The companies that provide linens** all have linen and towel “packages”. All you needed to do was to tell them; “I need linens and towels for 11 people and we have such and such beds”. And you certainly didn’t need to rent kitchen towels, they were in a drawer in the kitchen island (again, I know they were there because I arrived after you left and I used these towels), so if you had simply asked me I would have told you this. ** During the craziness that is turn-over Saturday, there simply isn’t time for the cleaning crews to get to all the houses they need to, while also taking the time to wash, dry and fold towels and linens for a large house like ours, which is why “renter-provided linens” is so common and why there are many companies that provide linen and towel packages to renters all the time.