Overall, the place was clean and just as expected. We appreciated the convenience of being right at the end of the Downtown Mall, the free parking just a few minutes' walk away & the nice little balcony.A few issues however:1. CommunicationMy email said: “Instructions for checking in and checking out will appear three days before you arrive.” Nothing came. I messaged the host the day prior to share this problem, but they only replied to my other question. I only received the instructions AFTER we struggled mightily to figure the parking, location, and door & building codes, which we finally had to resort to calling the host for. The nice lady on the phone said she would email, text, and chat me link with all check-in information immediately, but I *never received it by text or email (only by chat). She said she texted me twice. 2. SmellThere is an overwhelming "toxic cleaner" scent to both the stairs/foyer and the room itself. Luckily, at least we were able to air it out some with fresh air from the balcony.3. Unsettling homeless situationThere were several persons experiencing homelessness and mental health issues who especially liked to congregate on the chairs and benches just outside of our door, even late into the evening.4. We were hoping to be able to store our luggage which contained food items and supplements indoors prior to check in but that courtesy was not available.