Outpost : One Town Hill 302

Hi Nicholas, Thank you for taking the time to review your recent stay. We’re glad to hear you found the apartment comfortable and clean. However, we’re sorry that other aspects of your stay fell short of expectations. We understand that picking up a key before heading to the property is less convenient than keyless entry. As this building requires a physical key, our key pick-up location allows us to provide secure access for guests, and we’re sorry this made for a longer arrival. We also appreciate your feedback about the parking garage. While the location of the garage associated with this unit is mentioned in the check-in instructions, we apologize if this was unclear. We sincerely apologize that the electric fireplace was not working properly and that the resulting beeping disrupted your sleep. While we notified you prior to arrival that the fireplace was out of service, we were not aware it was beeping, and we would have been glad to have our team shut the unit off completely had we known. Since your departure, the fireplace has been fully repaired. We’re also sorry the coffee maker was not working and will ensure this is addressed with our team. Thank you again for sharing your feedback, as it helps us improve both our communication and the overall guest experience. We hope you were still able to enjoy your time in Jackson and would welcome the opportunity to host you again for a better experience. All the best, The Outpost Crew