The Retreat - Glamorous 3 Bed 3 Bath Pool Home, Private Balcony

Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐ We're thrilled to hear that you enjoyed everything about the rental home and found the rooms spacious and comfortable throughout. We're also delighted that you loved the pool area and appreciated how clean and welcoming it was. Your kind feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful 5-star stay!

Thank you for your 5 star review :)

Many thanks for your 5 star review. We are glad you enjoyed the home & development. We hope to welcome you again in the future.

Thank you for your review. I'm so glad you enjoyed your stay. We do hop you choose us again for your next Orlando stay

Thank you so much for your review

Thank you for your 5 star review, I am so glad you enjoyed your stay

Thank you for the kind review.

Thank you for your five star review.

Thank you for your review

Thank you for your review

Thank you for your kind review, we are glad you enjoyed your stay!

Many thanks your your 5 star review, we are glad you enjoyed everything about your stay.

Thank you for your review Amy we are glad you enjoyed your stay!

Many thanks for your 5 star review

Many thanks for your 5 star review and feedback. We hope to welcome you again in the future.

Thank you for your 5 star review :)

Thank you for your 4 star review, I am so glad you enjoyed your stay and you are welcome back any time

We are sad to see your rating, thank you for your feedback. I can see that you contacted us with the sink drainage and advising that you could not locate the Roku stick. Had you spoken with our property manager in resort, he could have dropped some washcloths and dish towels off for you, had he been aware. We are glad you enjoyed the location.

Thank you for your review we are glad you enjoyed your stay!

Thank you for your 4 star review Jameelah. I am sorry you had an issue with the trash being full. I only wish you had reported this to me as I would have had it emptied asap for you. I will have my Property Manager check out the TV too

Thank you for your review

Thank you for your feedback, although it is both surprising and disappointing given that no concerns were raised during your stay. We are always available to address any issues in real time, yet you chose not to contact us about any of the points mentioned, which makes it difficult to view this as an accurate reflection of your experience and more sour grapes then anything else. With regard to your comments on “privacy concerns,” the requirements you reference are clearly stated multiple times prior to booking and again during the check-out process on VRBO, where guests must actively confirm they have read and agreed to the house rules. These include the refundable $500 damage deposit for stays of four nights or fewer which is only put in place to discourage parties in our homes , ID verification, and submission of a guest list. None of this is hidden or unexpected. The ID verification process is handled securely through a reputable third-party provider, Guest Ranger, which is widely used within the short-term rental industry. Suggesting that this is unsafe or illegitimate is simply incorrect. These measures are in place to protect both guests and property owners and are standard practice across many professionally managed holiday rentals. Similarly, requesting the names of all guests staying in the property is a basic and common requirement, not an unusual demand. It is also worth noting that if you were genuinely uncomfortable with these clearly stated conditions, you had

Thank you for your review although I am really surprised. I checked the message history and I cant see you raising any of these issues with me at all during your stay despite me reaching out to you a number of times to see how your stay was going. If you had reached out I could have take a look at some of the issues and put them right for you. The blinds can fall down quite easily at any time but its an easy fix for us and takes seconds to do. I really wish you had communicated with us and not just reviewed the home without giving us a chance to do anything.

Your 3 star review shocks me Daniel as do the comments in the post. We did not offer you a 50% refund at all. Nor was there an issue with the AC. There was an issue with the ac prior to check in and we did not think it would be fixed in time for your stay so gave you the chance to cancel with a full refund or continue with a 50% refund. However, the issues were fixed prior to your check in and the AC was fine , however, you still said you should get the 50% refund!