Tanglewood 101 - South Forest Beach à 1 pâté de maisons de l'océan

We feel it is important to provide additional context regarding the concerns raised in this review. When the guest contacted us on the day of arrival, we responded immediately. Although it was a busy summer Saturday, we contacted the owner of our housekeeping company, who went directly to the property to inspect the concerns with the guest. Our Field Operations Coordinator also visited that day to address the sliding glass door handle. A replacement was ordered and has since been installed. We take cleanliness very seriously. Our housekeeping company photographs every property immediately after it is cleaned and prepared for arrival. Those photos do not show sunscreen covering the furniture, Doritos on the bed, food on the countertops or chairs, or the other conditions described. Based on that documentation, we do not believe this review accurately reflects the condition of the condo at check-in. The ceiling issue was also discussed during the visit. It is a cosmetic issue caused by humidity when exterior doors are left open while the A/C is running, not an active leak. It is scheduled to be scraped and repainted during the offseason, as this work cannot be completed during peak summer occupancy. We responded immediately, sent representatives to the property the same day, and addressed the maintenance concerns. We do not believe this review is an accurate reflection of Tanglewood 101 and believe future guests deserve the full context of what occurred.