Charmante taverne 3 chambres à Tabernash, Winter Park

Hi David, thanks for taking the time to share your feedback. We’re glad to hear you enjoyed the home overall. We also reached out privately after your stay in an effort to better understand your concerns and address any issues, but unfortunately never received a response. This cabin has been a passion project for my brother and I, and we take a lot of pride in creating a comfortable place for guests to enjoy the mountains. Although we’re new to VRBO, we’ve welcomed guests for years through Airbnb and private bookings. We’re honored to be an Airbnb Guest Favorite with a 4.98/5 rating across more than 60 reviews, and we take feedback seriously because we’re always looking for ways to improve. Regarding the storm door, as mentioned to you before you checked in, it was damaged by a previous storm and is already scheduled to be replaced. We appreciate you bringing it up. As for the living room seating, we designed the cabin to make the best use of the available space. In addition to the two-seat loveseat, we provide an oversized bean bag, and the swivel-mounted TV can be positioned toward either the living room or the large, cushioned dining area. We intentionally designed the cabin with multiple spaces for guests to relax, eat, and spend time together rather than having the living space centered entirely around the TV. Regarding the nearby auxiliary rail line, we do disclose its presence in the listing so guests can take it into consideration when deciding whether the property is a good fit. Activity varies considerably—we’ve gone weeks without seeing a train, while occasionally there may be a couple in a day. The line is part of the historic railroad system in the area, and some guests actually enjoy seeing a train pass as part of the unique mountain experience. We understand, however, that it’s not for everyone. The comments regarding the kitchen cleanliness and lighting were unexpected, as the home is professionally cleaned before each arrival and we haven’t previously received similar feedback. We would have appreciated the opportunity to address any concerns during your stay, as we’re always happy to help when something isn’t meeting expectations. We appreciate you taking the time to provide feedback after your stay though and will use it to continue improving the property and the guest experience.