CONFORTABLE & ELEGANT à côté de Mamitas Beach Playa del Carmen

Hi Julio, thank you so much for your evaluation and comment! In Playa Moments we work hard everyday to reach the full satisfaction of our guests and to exceed their expectations by providing them all the might need to feel confortable and enjoy their vacations in full! We hope we get the opportunity to host you again in the future! Warm regards from Playa Moments' team!

Good afternoon Carly, thank you for your evaluation and comments. I would like to touch base with you and clarify that Aldea Thai is a condhotel, which units are managed from different agencies, Playa Moments is part of this. Since the reservation process you received the full information about our rentals, together with the detailed information about pricing, cleaning service scjhedule and check-in check-out process. Upon the arrival you got registered at the front desk and our concierge was present there to sign your rental agreement and registration forms. The check-in process is personal and in-person requested from all hotels, hostels etc in which you will be requested to sign all the forms & documentation before getting the access, and this was the purpose of our concierge. We are happy you could enjoy your stay at Aldea Thai and we hope we can get the opportunty to host you again soon. Kind regards

Good afternoon Fabiola, thank you for your preference. Aldea Thai counts with one of the best location in town as per the proximity to the beach as per is central location in town at just 2 short blocks from the famous Fifth avenue. The condominium has its own administration which is not controlled directly from us, we are one of the multiple agencies which takes care of the units. Unfortunately we have not been notified of those distrubances from you during the stay we would have been pleased to make an internal report and taken care of this issue to help you having the most relaxing vacations possible. You had been provided of a personal concierge which stayed at your disposal during the 5 days of your visit and it's such a shame you cannot get in touch with him right away. We hope that you overall enjoy the location which was never advertised with Ocean view the studio has a city view. We hope you can choose us again and give us the opportunity to exceed your expectations! Kind regards from Playa Moment's team!

HolaCecilia, muchas gracias por su evaluación y comentario. Fue un placer recibirlos en nuestras unidades; En Playa Moments nos complace consentir a nuestros clientes y ofrecerle los mejores servicios y amenidades para que puedan disfrutar en pleno de su estancia sintiendose como en casa. Esperamos poder recibirlos nuevamente pronto. Un cálido saludo del equipo de Playa Moment!

Hi Susan, it was a pleasure to have you with us, we provide email, cell, office, and a mobile application in which our guest can contact us for anything they might need, how unfortunate that we never received any request form you or we would have gladly taken care of anything that you might have need. We certainly hope that we are able to welcome you back soon, kind regards from the Playa Moments team!

Hi Gary, thank you so much for your kind comments and evaluation we are always more than happy to help all our guest and even provide a personal concierge for each reservation. We certainly hope we get the opportunity to welcome you back soon. Kind regards from the Playa Moments team!