Découvrez Deep Ellum - Surélevé • Parking GRATUIT • À pied de The Factory

Thanks for the great feedback! I’m happy you loved the space, the walkable location, and the easy, secure parking — it definitely makes nights out in Deep Ellum worry-free. I’d be glad to host you again anytime you’re back in Dallas!

Thanks so much for the awesome feedback! I’m glad you loved the space and found it stocked with all the little extras — we try to make sure guests have everything they need (and then some). Can’t beat being steps from The Bomb Factory and all the food spots Deep Ellum has to offer. You were a fantastic guest, and I’d be happy to host you anytime you’re back in Dallas!

Thanks for the kind words! I’m glad you loved the space and found everything a step above. Hosting great guests like you makes it easy — hope to welcome you back next time you’re in Dallas!

Thank you so much for your thoughtful review! We’re happy to hear you enjoyed the artistic space and had everything you needed for a relaxing weekend. We appreciate your feedback about the parking, and we’re sorry for any confusion there. Just to clarify for future guests: the free parking space we provide is on the other side of the building from the public garage, and it offers direct elevator access without the need for an access code. We’ll make sure our check-in instructions highlight that more clearly. We’d love to host you again anytime — thank you for recommending us!

We appreciate all guest feedback, but unfortunately, much of this review is inaccurate and does not reflect the actual events. The guest arrived 20 minutes prior to the standard check-in time. Our housekeeping team, still preparing the unit, informed the guest it would be ready within 10 minutes—well before the scheduled check-in. During that interaction, the parking pass was provided, along with clear verbal instructions for accessing the correct garage. Despite both the written and verbal directions, the guest entered the wrong garage. Minutes after reaching out, we explained the mistake and let them know that if they exited within 30 minutes and re-parked in the correct garage, there would be no charge. On the night in question, the guest returned after 2 AM visibly impaired (as confirmed by Ring footage) and repeatedly entered the wrong code until the lock required a reset. Rather than allowing the system to cycle or contacting us or VRBO support, the guest attempted to force entry. This resulted in significant damage to the door, including a torn-off handle and misaligned lock—along with damage to our Ring doorbell camera, which was rendered completely inoperable, totaling $616 in damage. At no point were we contacted directly about being locked out. Had we been informed, we would have addressed the issue immediately. We maintain extensive documentation, including Ring footage and time-stamped communication, to support the above facts.