Grande propriété avec piscine privée et spa!

We so appreciate when a guest takes the time to let me know the issues with our properties as you did. In many cases some of the issues are missed such as the light bulbs being burned out at the property which we found were lamps that were unplugged and some bulbs were unscrewed by a previous guest so they were not connecting. The broken patio chair had the break under the cushion and I am happy to report that all of the main patio dining chairs have been replaced and we have new dining chairs added to the second patio table under the pergola. All of the items on your punch list have been addressed. There is also a new patio sofa set that we just added along with a second set for the fire pit and a new pool lounge chair. Thank you again for being such a wonderful guest and I hope that you will come and stay with us again next year.

Thank you for taking the time to review Rancho Relaxo. It is true that we stock the property with sundries for each reservation. This usually includes 1 roll of paper towels for a 3 night stay. Most guests that stay this short of a time do not use up the entire roll. In our conversation prior to you checking out, I did mention that if the paper towels were an issue, I would have been happy to drop off a second roll if only I had been made aware that more was needed. Just for the sake of other guests reading this review, we do not have any FINE print in our rental documents. The utilities are fully disclosed in the first email sent to guests when they inquire about the property or request a reservation and it is accepted. We also attach the city mandates and the rental agreement to this email which explains the utility charge and how we share in the cost with our guests in great detail. The city mandates and rental agreement are attached to every email communication from the beginning of the reservation until the guest checks out to ensure that guests are reading the documents related to the reservation and to give them ample time to ask any questions they might have. I thank you for paying your 94.00 share of the utilities which was mainly for heating the very large pool at the property for 3 nights. This is an average of 31.33 a night while other properties in our area have a daily fee of 60.00 to 80.00 a day for utilities depending on the size of the pools without sharing the cost with guests.