I have stayed on the island previously and our family loves it. The staff is great with check in/out. The owners of this house need to invest in some structural and maintenance. The ceiling had a bad leak into the kitchen. The drapes and some of the throw pillows were stained. The master bedroom sheets had holes in them. I can't blame the cleaning crew. It needs some work, paint and deep cleaning. And do t even get me started on the roaches or the roach eggs in the cabinets I don't like to leave poor reviews, but whomever rents this house should have a little more awareness. If you can afford the island. Take care of your stuff. We literally had roaches crawling across the walls and floors. I live on the water in Florida and I know it happens. This was gross.
Love the island and always love time with my family. But to the owners .. do better
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
I have been to the island several times and this was my first time staying at Island Splash. Rented through NCIC and had such a great experience! We had rented through them before and service was just so/so. This time they were fantastic. You can text them whatever you need and someone responds almost immediately. Very pleased. The home was nice, furnishings were dated, bathrooms need to be updated, but its an island house. Coffee pot is VERY small! We had 5 girls and had to make several pots a day. New patio furniture was delivered but not put out until the day before we left. Overall, great trip. Home is large enough for 2 families.
Rating Details:
The property manager was more than helpful.
The vacation rental was clean.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
North Captiva was amazing. Our stay at the Island splash was just ok. The space itself is great. Nice and big, great layout and easily supported 8 guests (4 adults, 4 children). It is also in a great location. The problem with the space is that it is very outdated. The furniture is old, the beds a cheap, and the pool furniture was nearly unusable. Every pool chair was either ripped or rusted through. The kitchen was terribly stocked. Glassware especially. The coffee pot is the smallest coffee pot I have ever seen. In fact, they are bigger in a hotel room and for a house that sleeps 12+ it is unacceptable. There are 4 beach chairs that are in terrible shape and rusted and they have very few beach towels. The trash was not picked up and the animals had ripped it out and dragged it everywhere and it took them 3 days to come to clean it up. The staff ad NCIC were great, but there are some things that the owner is responsible for that need work. I normally don't write reviews like this but for $1000 a night, you would expect differently.
Got a little confused on check in. Checked in at welcome center. Didnât know we needed to check in on the island. Guess we probably should have. Great island experience. 1 golf cart charger didnât work, 1 golf cart would hold a charge. Other wise pretty much as advertised
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Island Splash provided a wonderful residence for a multigenerational family vacation. Three floors of living with multiple covered and open air decks provided space for multiple activities. The onsite pool was perfect for young swimmers working on new skills. Island Splash's location was close enough to walk and or drive to the beach and or Mango's for snacks/food/tennis and or kayaking equipment. The property was clean and the amenities were comfortable. The property management company were very professional and attentive to our requests with additional special attention for the needs of two infants.
Basic Accommodations Only - Not Worth the High Price
Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The overall experience was average. I have rented many homes for vacations and this home is one of the least desirable. we were forced to rent this house as two others that were rented earlier canceled their reservation on us. The condition for the price paid was subpar. The place is tired, old sheets, kitchen equipment was terrible. Had a 4 cup coffee maker for a 5 bedroom house. The overall condition was dirty, really dirty, with cobwebs and dirt everywhere. Paying a $400 cleaning fee is ridiculous for the condition of the home. The outside furniture was filthy, grill filthy, beach chairs rotted through, golf carts were terrible, rusty, barely held a charge, etc. The refrigerator in the kitchen had a hard time keeping items cold. Need I go on? This house needs a complete update and deep cleaning.
We have been to N Captiva twice in the last 6months. Love the island. This place has issues mostly b/c itâs worn down bad.
AC issues whenever we got in, worker tried to fix said quoteâ we have told owner for awhile now they need to be replacedâ.. has 3 fans going in upstairs master just to keep about 80 in night.
Lots of mosquitoes in summers and all screens doors in house need to be replaced as no molding as u close them so mosquitoes got in, could not use any other patios.. refrigerator upstairs took 3 days to cool, so have some food spoil. Bathroom aged for sure.. know they use well water so stinky when us shower.. funny last place stayed never had that problem so assume owner needs new filter system???
Just would not stay every again, decided didnât want to deal with each day and complain. Wanted to enjoy the island.
I have owned property on the beach for 10 years and would never let my place look like this. Maybe just the help on the island to fix stuff not sure but still the owners issues after all..all in all unacceptable for the price.
Island Splash needs some work. The pictures do not represent how tired and worn the house actually is inside and outside. Bathrooms are dirty, rusty, and old. Walls are scuffed as well as dirty with fingerprints etc and need to be repainted. The bathroom rugs should all be replaced. The futon would be fine for a small child but shouldn't be accounted for in sleeping arrangements. Light fixtures had layers of dust and hadn't been properly cleaned.
We were locked out one evening (hotel key pad never worked properly) and called the emergency number for North Captiva Island Club and no one returned our call until the next morning. We were able to "break in" and for our trouble we were offered 2 free drinks at the pool.
Our vacation was fun and we made the best of it but we wouldn't rent this particular house again. Location was nice being so close to the club and the golf carts worked well.
Loved everything about this property, could use some more updating, also some real deep cleaning. Needs new kitchen utensils, all in all a good place to have a family vacation.
We loved our time at North Captiva! Quiet island, our house was great, the seashells were nothing like weâve ever seen, great food- definitely recommend the boathouse and mangos! Our group is already planning to come back!
The house was great and so were the amenities. We absolutely loved our stay at Island Splash. The only thing we would recommend would be to have more paper products, dish soap, trash bags etc. available for the duration of the stay. Absolutely loved the private pool, 2 golf carts and the outside seating. Will definitely be coming back to the island!
I would recommend covered parking for the golf carts at this house. It rained the entire time we were there so we never really got to venture out too much on the island but when we did, the golf carts never worked because they were so water logged. I've been coming to this island for about 30 years with my family and I've never seen the mosquitoes as bad as they were during this stay. Another reason we had to stay cooped up inside for half the stay. Normally we see the helicopters flying by a few times during our stay. The main pool at the island club was gross. It was dirty and full of mold on the sides. I thought it was just me until I overheard someone else complaining about it to one of the employees. The home Island Splash was accommodating for our group. A lot of bedrooms and everyone had a bathroom. It was ok, not the best I've stayed.
Very well maintained house. Good location for Mangos ( the general store) and the clubhouse. It was great having 2 golf carts with the property. There were plenty of beach towels and beach chairs. My only complaint about the house was no shade at the pool area!
Home very beautiful clean everything we needed, very homy ,cozy đđ»đđ» Will definitely return next year...great vacation lots of memories made .. relaxed a lot
We happened on North Captiva online looking for a place for our family and had never been before. The home Island Splash was a perfect introduction to the island. Well stocked kitchen, nice pool and nicely laid floor plan is very good for families like ours. We have two younger children and two older. Everyone enjoyed the space very much. The house is not ocean view but that's really no matter as it makes up in other ways. They provide a pair of golf carts which are great. It's about a minute to the dock and pool club and about a minute to the beach at the end of Schooner street. The beach at the end of Butterfly Street was our go to spot everyday, and was about 3 minutes away on the cart.
North Captiva is definitely worth visiting and our family will be back, and will use Island Splash again without a doubt.
Also, the staff on the island are fantastic and helpful.
We had no issues or complaints to speak of.