Évasion Urbaine 3 Chambres 2.5 Salles de Bain près de Wake Forest

Dear Dorothy, I’m very sorry for your experience and for the discomfort it caused you and your family. Cleanliness is something we normally take very seriously, and it’s clear we fell far short of that during your stay. Thank you for taking the time to list out the issues you found. The crumbs, dog hair, dirty wash rag, trash left in the can, and the condition of the couch are all unacceptable and not at all the standard we expect from our cleaning team. We have already addressed this directly with them and are updating our checklist and inspection process to make sure this doesn’t happen again. We’ve also scheduled an additional deep cleaning of the property to reset it properly. Regarding the dog hair, we do allow pets, but only when they are included in the reservation so we can plan extra cleaning time. In your case, the cleaning clearly was not done correctly, and that’s on us. I also understand your concern about the motion light and the house behind the property feeling unsettling. The light is a motion, activated security light and camera, and we are trimming the tree that was activating the sensor. About the cleaning fee refund: we have processed the refund through the booking platform, but because it’s handled by a third party, it can sometimes take more than seven days to show on your statement, depending on your bank or card. If you still don’t see it, please reach out to us through the platform so we can help follow up and make sure it’s completed. I’m truly sorry that your stay was affected to this extent and that you felt you needed to leave early. Thank you again for your feedback, it helps us correct things and improve for future guests.