The unit was supposed to be open by simply opening the slider. It was locked. And the slider itself was quite hard to move - probably broken rollers on the bottom. Had to call the owner to come and unlock the unit, so his wife then came several minutes later as we stood outside in 105 degree temperatures after a 10 hour drive. The cold filtered water and ice-maker on the frig were both broken. The freezer was crammed full of owner's food. And large dust bunnies came floating out and about when my wife closed the bathroom door. Oh, and even though it was "pet friendly" for our dog, at an additional charge, the owner's wife told us we could NOT leave the dog in the unit whenever we went out, an important caveat that was not disclosed beforehand. Renter beware.