Cabane Ensoleillée au Lac Vallecito sur le Ruisseau, Animaux Acceptés

Thank you for acknowledging the beauty of the property, its peaceful setting, and our communication throughout your stay. We would, however, like to clarify a few points. Most importantly, the concerns regarding mice were not brought to our attention until the morning of your departure, after your six-night stay. Had we been notified at any point during your visit, we would have had the opportunity to investigate and address the situation immediately. Unfortunately, we cannot resolve issues during a guest's stay if we are unaware they exist. We would also like to correct the statement that your concerns were dismissed. Our team did apologize upon receiving your message and informed you that maintenance would be investigating the issue. We take these reports seriously, and suggesting otherwise does not accurately reflect our response. Regarding the washer and dryer, both are available for guest use and are located in the garage. The property is also situated in a natural, rural setting, and the lawn is maintained accordingly. We understand that certain house rules, such as removing shoes on carpeted areas, may not suit everyone's preferences; however, these guidelines are intended to help maintain the property. We always welcome constructive feedback and appreciate the opportunity to address legitimate concerns. We simply ask that guests communicate any issues during their stay so that we have a fair opportunity to make things right.