The Pointe on 30A-2ch+bunks, à pied de Rosemary et la plage !

We are very sorry that you felt your stay was inadequate. Our goal is always to provide a 5-star experience, and we want our guests to enjoy our happy place as much as we do! Check-in: We happily accommodated your request to arrive 20 minutes. However, a full hour's early arrival makes it difficult for our turn-over team to ensure the condo is fully ready to our standard. Coffee Maker: The appliance was only a month old and worked perfectly right before and after your stay. However, to ensure your comfort, we had our housekeeper immediately purchase and deliver a brand-new one to you in less than an hour. Linens: Florida temperatures average quite high in the summer (often in the 90s). We provide 4 quilts and a Queen blanket. Heavier comforters are provided in the cooler months, but as soon as you requested one, our housekeeper immediately retrieved it from the closet for you. Toiletries: Bar soap is not included or listed as an available amenity on our property description. Other toiletries are not listed but usually provided as a courtesy. We take pride in being highly responsive hosts. We immediately answered your multiple inquiries to help you locate the hairdryers (2 in the bathroom drawers), beach chairs (on the patio), and coffee filters (in the kitchen cabinets), and we even ordered and delivered extra filters directly to the unit. We are truly sorry our extensive efforts were not able to meet your expectations, and we wish you the best in your future travels.

We are very sorry your trip was not as pleasant as we hoped. We apologize for the lack of supplies during your stay. We encourage guests to reach out to us during their trip if there is anything you may need. As we are not a full service hotel, we do provide a limited number of supplies, usually 2 rolls of tp per bathroom and notify guests to bring more if needed via your check-in information email. This area is quite walkable to restaurants, shops and the beach. It makes 30A such a desirable place to vacation! During high season there can be many pedestrians and cyclists. There are stairs down to the beach at the closest access point which is standard for this area. Most people will leave their beach wagons at the top of the stairs and carry their items down. There is also a beach access with a flat, walkout boardwalk which is about a 3 minute drive, less than 1 mile away, traveling down 98. We are sorry if the backroads were confusing to navigate. Beach rentals have been streamlined to one vender which can be found at the access points daily. We do apologize for any inconvenience you encountered. Other guests have found rentals easy by just walking up and reserving equipment the day they arrive. Our pool is cleaned twice a week. After a storm there can be debris from the palms in the pool and we do apologize for this. We enjoy sharing our “happy place” with other families and strive to keep it in a clean and orderly fashion. Thank you for sharing your feedback.