6/10 Satisfaisant
Chris & Serena P.
1 déc. 2024
Les points forts : Communication, emplacement, exactitude de lâannonce
Les points faibles : Propreté
Could have been great
Pros:
Indoor swimming pool was warm
Host accommodating with some requests
Nice, quiet location
Newer, updated condo
Cons:
Floors filthy and covered with grit; they turned our childrenâs feet black within 15 min (the management company did send someone out to clean floors again the next day)
Bedding was visibly dirty 3 beds (arrived too late to address the first night, but I had to spend the first morning washing all the bedding; no apology)
Two of the beds were not made with sheets, only had a comforter on them
Walls had smears of what looked like food in several locations (I had to wipe them down)
Must go to a separate location to pick up a checkin packet which could have been left in the condo (host agreed to give us a code the first night as we didnât arrive until almost 10pm, but insisted we pick up packet first thing the next morning)
Long list of check-out tasks should be noted on main listing for transparency (take out the trash, strip the beds and leave the sheets {it does not appear comforters and matching pillow cases are even washed between guests} for a laundry service, wash dishes, etcâŠ
Unappealing/unfinished, stagnant pond feature right behind condo unit (the rest of the ponds looked well-manicured, but the end where this property is located seemed to be a mosquito breeding ground and snake haven). This was not clear from the listing photo
It really could have been a great stay, earning 5 stars. Needs a better cleaning service and protocols.
Chris & Serena P.
Séjour de 8 nuits en octobre 2024
