Sag Harbor charmeur à deux pas de la magnifique baie avec piscine chauffée à l'eau salée

As both owner and manager of the said property I am obliged to respond to the negative comments made by renter Alexis V as I am very surprised and stunned. Before and after personally welcoming guests I always stress that if there are any questions or concerns to call or text me on my cell at any time. I am more than willing to resolve anything in order to make their stay as comfortable and enjoyable as possible. That said I was only contacted once about the freezer not working properly and there was no mention of any other issues during their stay. I promptly arrived within 20 minutes of their phone call and adjusted the freezer. As for their issues.... the renters were fully aware that the residence is our full time home which we rent in the summer months, As many families in the Hamptons do. We spoke on the phone and via email and I answered all her questions and fulfilled her requests for family items such as step stools, beach carts, umbrellas, toys, coolers, towels and blankets. I did mention we have one cat, when I was asked if their were any pets in the home due to a dog allergy. The only evidence of our cat is a small built in cat door providing access to the basement. we have adjusted the master bedroom door and blinds as they were functioning properly when we left and I was unaware they were not during their stay. I did install one way privacy film on the one small bath window to allow for more privacy .In the master bedroom, the air conditioner vents are not broken but can be adjusted up and down as car vents do. The phone could have easily been unplugged or volume adjusted during their stay. I had it set to off it may have been turned on during cleaning. The pool floats were all new and inflated ready for use and purchased in May of this summer season. I did find 1 out of 3 floats deflated and folded up by our pool area. when I questioned the renter they mentioned it broke which I didn't charge for. As for beach toys/pool toys they are beach toys from this season not new for each renter and were left as a courtesy. None were old filthy or falling apart. My mission is to provide outstanding service and share the beauty of the Hamptons...for my guests to feel refreshed from staying in the peaceful surroundings of my home, professionally landscaped garden and large outdoor patio by our heated saltwater pool. Sincerely Owner & Manager PS... owners beware these renters were dishonest with the amount of people staying.