Bord de lac - Vues incroyables ! Jacuzzi privé & places bateau. 12 min des stations de ski !

We pride ourselves in providing for a wonderful experience at our lakeside condo and we acted quickly to respond to the concerns raised by the guest. As Angela stated, the vast majority of our ratings and reviews are evidence of our level of hospitality we offer our guests. Though we strive to be perfect, we act quickly when notified of a concern or issue as things may come up unexpectedly. The guest notified us after the 1st night of a 3 night stay, we responded immediately, and had our team on their way within the hour. However, even though they raised concerns as critical to their enjoyment of our place, the guest preferred to not have us remediate and leave things as they were for the next 2 days. It was odd, but we left our offer open to remediate anything they'd like during the rest of their stay and honored their wishes to be left alone. We did not hear from them further and they utilized our place for the remainder of their stay. We want all our guests to enjoy the beautiful lakeside condo as much as we do and we go the extra mile every time a guest asks a question, needs assistance, or has a concern. All matters noted by Angela have been evaluated an remediated where needed. There was no mold and we even replaced the fan entirely, not just the batteries. Our experience with this guest is unfortunate, but we hope they work with future hosts differently to allow for a better experience all around. We wish them all the best in future travels.