Réponse du propriétaire: Thanks for your review. I hope that the people who read it will compare it with the other mostly five star reviews below. This is the first time I’ve had the need to keep a security deposit due to willful damage in 7 years, so I suppose I should have expected a 1 star review in this case! I’m really surprised that the issues you raised were not highlighted in the email your husband sent me when you returned from the apartment, which said, “we had another great holiday, thanks for that. We will definitely book again, probably in 2018, as wife has new job.”! The above review you left though, after your security deposit was withheld, paints a very different picture which is somewhat surprising but maybe understandable. I will go over each of your points though: Firstly the security deposit – I did send you photos of the damage to the ceiling which one of your party did with a pool cue. You chose to omit that point. Next, the mess. I was charged an extra €40 clean fee last year when you stayed, but as you seemed like nice people, I swallowed that extra cost. Maybe I shouldn’t have, as it happened again this year! The apartment was left like a “bomb site” according to Teresa. Your security deposit only covered the repair to the ceiling in the games room, so again I have to pay for the extra cleaning. The point about me taking money from my phone calls is interesting as I didn‘t call you. Disappointing. I’m happy to send you receipts for the damage when I get the work done at the end of the season, as I mentioned to you. My other points: Boiler – Fixed during your visit! Skateboarders near the station – First I’ve heard of it from you or others - see reviews below. More trains than usual – This is not true and can be checked with the Portugal Rail website. Plus all trains are silent electric trains – same as last year. Broken bed and shower – These were not an issue according to Teresa. Not sure where this complaint came from! Poor cleaning – I find this VERY hard to believe – I have never had one complaint on this as the readers can see from the reviews below. “Heavily stained sofa” – One of our sofas does have a sun cream mark on it, but “heavily stained” was maybe an exaggeration as you were upset at me keeping the security deposit? Electrical issues – All fixed as you pointed out. I hope this helps present a more balanced view, as do the many positive reviews below. If anybody wants to see a current video of the apartment, please email or call me. Thanks.