Serene Family Home: Sleeps 16!

Thank you for taking the time to share your detailed feedback—we truly appreciate your kind words about our communication, the readiness of the space, the neat common areas, the well-equipped kitchen, and the provided towels and bedding. It means a lot that you found your overall stay pleasant. I sincerely apologize for any confusion caused by the photos. I just noticed that my photographer did edit some things out, and I will have him fix them ASAP to ensure full accuracy. Regarding the bathrooms, the listing clearly states 1 full and 1 half bath, but I’m sorry the description of amenities led to the expectation of a shower/tub in the second bathroom—I’ll review that wording to make it crystal clear moving forward. The maintenance team was there working very hard to ensure you had the best experience possible, and you were advised of it in advance; we always aim to request permission for any access to the storage area, as you noted positively. In Michigan, a sump pump is required by code, and the wires you mentioned were installed professionally by a licensed electrician and inspected by city enforcement for safety. That said, I hear your concerns about the exposed piping, uncovered sump pump access, and any areas that appeared airbrushed in photos. I will work tirelessly to improve the property the best I can to ensure every guest is fully satisfied. We hope to welcome you back someday with an even better experience!

Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. Your wedding day is incredibly important, and we regret that we did not meet your expectations. Firstly, we apologize for the delay in providing the correct lockbox code and for the additional inconvenience with the doorknob lock. This is not the standard of service we strive to provide. While we understand it was crucial for you to access the rental promptly, especially with a busy schedule of wedding preparations, we acknowledge that you were still able to get in early, though later than initially agreed. We have taken steps to ensure such miscommunication does not happen again. Regarding the cleanliness of the property, we are truly sorry that you felt it did not meet your expectations. However, we can assure you that the property was thoroughly cleaned prior to your arrival. We believe that the frustration with the late check-in may have contributed to your dissatisfaction in this area. We hope that the free day given would make up for those couple of hours lost. Thank you for your patience and understanding. We wish you all the best and hope you consider staying with us again in the future, allowing us the opportunity to provide you with the excellent experience you deserve.