Nuitée | Superbe 1CH/1SDB - Centre-ville Des Moines

Thank you for your feedback. We take claims like this seriously, and we want to address each point clearly. First, there is no outstanding $150 refund owed. All charges were processed correctly in accordance with the reservation terms that were agreed to at booking. We have no record of an incorrect or duplicate charge. Additionally, once a transaction has been settled through the platform, we do not have the ability to unilaterally reverse it outside of the platform’s formal refund process. Regarding the towing situation, parking enforcement is managed by a third party and building management, not by us directly. Guests are responsible for ensuring that permits are clearly visible at all times. Frost covering a permit would unfortunately make it unreadable to enforcement personnel. We provide clear parking instructions prior to arrival to help prevent these situations. The claims about cleanliness, missing amenities, and maintenance issues do not align with our inspection reports. The unit was professionally cleaned and inspected prior to check in. We also have no maintenance ticket submitted during your stay regarding a nonworking TV, missing bathtub plug, light bulb, or supply shortages. When concerns are reported through the proper channel, we respond and resolve them promptly, including on weekends. Each unit is stocked according to our listing description, which specifies exactly what is included. We provide starter supplies of toiletries and paper goods as disclosed. Additional supplies are the guest’s responsibility once the starter amount is used. As for building access, multiple secured entry points are a safety feature, not an inconvenience. Key controlled access to doors and elevators is standard in secured residential buildings. Additional access credentials can be requested in advance when needed. The surrounding neighborhood is accurately described in the listing, including proximity to active downtown elements such as train lines and city infrastructure. Many guests appreciate the central location and urban convenience. Noise levels vary depending on time of day and typical city activity. We stand by the accuracy of our listing, our cleaning standards, and our communication logs. If there were documented issues reported during the stay, we would have addressed them immediately.

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