6/10 Satisfaisant
sue a.
9 avr. 2025
Les points forts : Communication
Les points faibles : Arrivée et exactitude de l’annonce
No attention to detail unfortunately
We were disappointed with the condition of this property. It is a bit rundown. Upon arrival, we noticed scratches on the furniture and walls, 2 cabinets off-track in the kitchen,the powder room’s lights were BOTH burned out, as well as one of the entry way chandelier lights was out. The house was fairly clean but it seems that the housekeepers should have communicated that to the maintenance people for new guests. The pool was great on the property but because there is alot of tropical greenery around it, there was debris at the bottom of the pool and also floating on top. Also , the vacuum was left in the pool which to me is very strange.I was made aware on the day of check-in that there was a 65 charge per day to HEAT the pool. That was very deceptive.. other listings disclosed that in their descriptions before you would decide to rent that VRBO property. Thankfully, Jose was very attentive to my complaints and handled problems quickly. He did not charge for the 2 days of pool heating because he knew that I felt that was unfair.The property had several sofa beds and there were sheets and pillows but only ONE warmer blanket in the whole house! In the downstairs bedroom, there is an attached bathroom/shower . The door to that has a 5x5 inch hole in the bottom of it (pet door with no option to close it) It did not make that bathroom seem very private Things listed on the site… pool table, tire swing were not there.Also the fire pit was completely rusted through.
sue a.
Séjour de 7 nuits en mars 2025
