Condo # 232 à Caribbean Reef Villas - OceanFront, immense piscine pour les familles / couples

Dear Carol, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the beachfront location, the condo, and the friendliness and attentiveness of our team. Your kind words mean a great deal to us, and we’re especially happy to know that you’ve already booked your next stay for February! It will be a pleasure to welcome you back. We look forward to hosting you again and making sure your next visit is just as enjoyable and memorable. Warm regards, Deborah Team @ Mayan Riviera Properties

Thank you so much for your kind words, and for taking care of your home away from home, we are looking forward to host you again in your next visit to Puerto Morelos. Our best.

Dear Mary, We are sorry to be reading your feedback only now, so long after your stay with us. We regret that your experience with the management and administration of Mayan Riviera Properties did not meet your expectations. Please be assured that we are committed to providing our guests with professional service, clear communication, and a pleasant, worry-free stay. Today, Mayan Riviera Properties is recognized for its dedication to property management and guest satisfaction, and we continuously strive to maintain and improve the quality of our services. We would truly appreciate the opportunity to welcome you back in the future and give you the chance to experience the improvements we have made and reconsider your impression of Mayan Riviera Properties. We would love for you to enjoy a wonderful and memorable vacation with us. Thank you for taking the time to share your feedback. Warm regards, The Mayan Riviera Properties Team

Dear Lisa, Thank you so much for sharing your experience with us! We’re delighted to hear that you enjoyed the location and appreciated the assistance provided by our team whenever needed. Your feedback means a lot to us, as guest satisfaction is always one of our top priorities. We appreciate your understanding regarding the inconveniences you encountered during your stay. We are constantly working to improve our properties and enhance the overall guest experience, and we hope to have the pleasure of welcoming you back in the future so you can see and enjoy the improvements we’ve made in the meantime. Thank you again for choosing to stay with us. We would be delighted to host you again and look forward to welcoming you back to Mayan Riviera Properties! Warm regards, Deborah Team @ Mayan Riviera Properties

Dear Ronda, Thank you for taking the time to share your feedback. Although some time has passed since your stay and review, we would still like to take this opportunity to acknowledge your comments and express our sincere regret that your experience did not meet your expectations. At Mayan Riviera Properties, we strive to provide our guests with a comfortable and enjoyable stay, and we are sorry to learn that your experience fell short of what you had hoped for. We understand how important it is for every aspect of a property to meet guests’ expectations, and we truly appreciate you sharing your concerns with us. We would welcome the opportunity to host you again in the future and provide you with a much more positive experience, allowing us to demonstrate our commitment to guest satisfaction and the quality of our service. Thank you again for your feedback. We hope to have the pleasure of welcoming you back to Mayan Riviera Properties. Warm regards, Deborah Team @ Mayan Riviera Properties

Dear Catherine, Thank you for your detailed feedback. We are pleased to hear that you enjoyed the property you chose, particularly the beautiful grounds, the pool, and the spacious balcony. We are also sincerely grateful that you took the time to share your observations and let us know which aspects did not fully meet your expectations. At Mayan Riviera Properties, our team is always proactive in addressing any issues and improving our services, and feedback from our guests plays an important role in helping us do so. We hope that, should you decide to stay with us again in the future, perhaps even at the same property, you will have the opportunity to see for yourself the improvements we have made in the meantime. Regarding the check-in procedure, we understand your concerns and are sorry that your arrival experience left you feeling uncomfortable. However, for security reasons, guests arriving outside reception hours are required to collect their keys from our office using the designated lockbox. We provide detailed instructions through the chat to make the key collection process as straightforward as possible, as you and your husband would have received during your stay. Unfortunately, these security procedures are necessary and cannot be changed. Thank you once again for choosing Mayan Riviera Properties and for sharing your experience with us. We sincerely hope to have the pleasure of welcoming you and your husband back in the near future! Warm regards, Deborah Team @ Mayan Riviera Properties

Dear Guest, Thank you so much for your wonderful and detailed review! We’re delighted to hear that you enjoyed the beautiful grounds, the pool, and the stunning views from the patio. We truly appreciate your helpful feedback and suggestions, as they allow us to continue improving our guests’ experience. It’s lovely to know that you had an enjoyable stay at Caribbean Reef and that you would consider returning. We would be delighted to welcome you back and hope to have the pleasure of hosting you again soon! Warm regards, The Mayan Riviera Properties Team

Thank so much for your words, we will love to have you back again and again, We are aware of the mosquito issue and we have fumigated and will continue to do so trough the season. Thank you again and we will see you soon.

Thank you for the great feedback!! We’d be happy to host you again on a future vacation! The seaweed is a bit of an anomaly in the Caribbean at the moment. So, it should be sargasso free upon your return! Thanks again!

Thanks