Charmant condo calme dans village européen avec balcon, proche plage

Thank you so much for your kind words! We're thrilled to hear that your stay was outstanding. It was a pleasure having you with us, and we hope to welcome you back again soon.

Thank you so much for your kind words! I'm so glad to hear that you had a perfect stay and felt at home. It was a pleasure having you, and I truly appreciate your positive feedback. We'd love to host you again anytime!

We sincerely apologize for the inconvenience you experienced during your stay with us due to the elevator outage. We understand how challenging it must have been for you, especially given your health concerns. We want to assure you that we take such matters seriously, and our priority is always the comfort and well-being of our guests. Unfortunately, the elevator issue was unexpected and beyond our immediate control. However, we did provide alternate instructions for guests to use the elevators in the adjoining building during this time. We also want to inform you that the condo association worked diligently to rectify the situation, but it took longer than usual due to a faulty sensor, which had to be procured externally. We deeply regret any inconvenience this may have caused you and truly appreciate your understanding. We value your feedback and will use it to improve our services in the future. Elevators are now back online, and we hope to have the opportunity to welcome you back soon, providing you with a more seamless experience. Additionally, we kindly request reconsideration regarding the star rating, as we believe that giving only 1 star doesn't fully reflect the efforts put forth by our host and team to provide a positive guest experience.

We take all feedback seriously, but we are disappointed by this characterization of the stay. When the guest reported a TV issue, we immediately spent several hours on the phone with the service provider (Spectrum) to troubleshoot. Unfortunately, the guest declined to provide specific details or verify if the issue persisted across both TVs in the unit, which hindered our ability to help. Once it was confirmed the high-speed Wi-Fi was working perfectly, it became clear the request was for a refund rather than a technical solution. As highly-rated hosts, we always stand by our properties and provide refunds for genuine, unresolvable issues, but we cannot fulfill requests based on incomplete information.

Thanks for choosing our condominium, Sari — I’m glad you found it clean and enjoyed the restaurants and our communication. I appreciate your suggestions and we’ll work on improvements to make future stays even better. Hope to welcome you back soon.

great guest