2/10 Horrible
Tiff Y.
13 sept. 2025
Les points forts : Propreté et emplacement
Les points faibles : Arrivée
This was a very disappointing stay. I should have been tipped off when I requested to book and the host said the property is in Sherman Oaks (not Universal City as the listing shows). I was ok with since itâs not that much farther from Universal Studios. On arrival, the unit was already occupied â it had been double-booked. After hours of back-and-forth, we were placed in another property 40 minutes away, with the promise that Uber costs would be covered since we had no car. Additionally there werenât enough beds and my husband slept on the couch but we were ok with it since it was only 1 night. That other unit also had issues: no hot water, and a broken stove and microwave but again, it was only one night. To be fair, they did originally offer one night of hotel but all 5 adults 2 kids 1 dog wouldnât have fit into a hotel room and no quality hotels take dogs. We eventually moved into the original property, which matched the listing but was more noticeably more worn than the photos suggest and could use updating. After checkout, the host refused to reimburse the agreed Uber costs, leaving us with extra expenses on top of the inconvenience. It isnât about the money but more that the host didnât seem very empathetic about our situation (try traveling with 2 little kids, waiting around for 4 hours) or sorry about the double-booking.
Tiff Y.
Séjour de 2 nuits en août 2025
