2/10 Horrible
Steve S.
26 nov. 2019
Les points forts : Arrivée et emplacement
Les points faibles : Propreté, communication, exactitude de l’annonce
Cockroaches in the kitchen, dining area and living room along broken games in so called "game room".
Nice house if you don’t my sharing your kitchen, dining area and living room with German cockroaches! Called and spoke with a customer service agent the night we checked to let them know that the air hockey table doesn’t actually work because someone had ripped out the electrical cord and that the foosball table had 2 broken arms, also making it and the game room useless to us. Was told that someone would come out and address the issues within the next 24hours…never heard from anyone.
Tried to call back that night about the cockroaches but it was after hours so I left a detailed message with a call back number. The next day after returning from the parks we found that none of the issues had been addressed! Called again the next morning but was only able to leave a message and call back number. By the third night we started naming the cockroaches…was able to speak with someone the following day and was assured that they would send out someone ASAP and then contact me when completed. Sure enough a man showed up within an hour and without knocking or identifying himself he just started spraying the outside of the house. Due to a language barrier we were not able to get him inside to spray the immediate problem areas so we left for the parks hoping that a different person, perhaps with different chemicals would be back to spray the inside. We are not sure what happened because no one ever called as promised.
Then, you guessed it…we again returned from the parks to find our cockroaches running around safe and sound. By this time we had given up all hope that anything was going to be done to address the issues yet I called once again and left a message along with a call back number…crickets.
Steve S.
Séjour de 4 nuits en novembre 2019
