Mers les jours! Étage bas, spacieux condo de vacances en bord de mer pour votre famille.

I cannot apologize enough but I will tell you again what I told you before. The previous guest reported to me on the Friday before your arrival on Saturday. I called the HOA immediately. They put out traps that same day and told me they would check them daily. I wasn’t trying to hide anything from you. I just was not sure at time what we were dealing with. I had never heard of such so, naturally I didn’t think it was going to be much of an issue. You didn’t see anything for five days but on Wednesday you told me and I immediately offered the refund. You declined that. The next day, the trap killed one. So, I had hoped the problem was resolved. You told me Friday you saw droppings again. I am horrified at that news but I reported again and they promised me it was going to be handled.

This is something that was out of my control. The complex is clean and is obviously well maintained. But, from time to time, things happen. I can only say that I did everything that I could do. I got maintenance and I immediately offered you a refund if the situation was unacceptable.

You told me you thought I should have warned you in advance. I did not only because I didn’t know what I was dealing with. I did tell the following week’s guests but they told me they saw nothing. They were very happy. This week’s guest have not seen anything either. I hope we’ve resolved the issue.

We obviously run clean units with a 4.8 out of 5 rating. You said the floors were sandy but you didn’t tell me until Wednesday. We guarantee clean units and would have sent the maids back had you just told me.